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This role sits at the center of Marriott’s Total Talent approach, primarily supporting the Global Technology organization. The Flex, Recruitment Operations & Vendor Lead splits time evenly across: (50%) External vendor / contingent workforce management: Own the lifecycle for contract workers, from onboarding through offboarding, while leading vendor management and first line support for managers and suppliers. (50%) Internal recruitment operations: Audit requisition and recruitment reports, manage escalations, and partner closely with the Client Services Manager to keep process flow, data integrity, and stakeholder communication tight. You’ll be the go to advisor for hiring leaders, suppliers, and HR partners - driving process improvements, ensuring system accuracy in SimplifyVMS, and elevating the candidate and manager experience.
Job Responsibility:
First level customer support: Provide timely guidance to hiring managers and suppliers on job creation, assignment management, time approval and offer workflows
Manage the contingent lifecycle: Oversee SimplifyVMS requisition management, lead collaboration sessions, onboarding, assignment changes, extensions, and offboarding
Lead vendor management: Build strategic supplier relationships, guide sourcing strategies, monitor performance, and drive corrective actions where needed
Conversion & offers: Lead agency conversion process, including stakeholder guidance, extending verbal offers aligned with compensation guidelines
Audit & data integrity: Reconcile SimplifyVMS requisitions with internal recruiting systems (e.g., mHub) and ensure reports accurately reflect requisition status, assignments, and approvals
Recruitment management: Track and monitor recruitment efforts to ensure strong candidate flow/hiring processes, elevate challenges and provide recommendations on alternative solutions
Escalation management: Triage and resolve process or system escalations
coordinate fixes with HR and vendor contacts
communicate outcomes to stakeholders
Stakeholder collaboration: Partner closely with the recruiters, Client Services Manager, HR Business Partners, and hiring leaders to align intake, selection, and offer processes
Continuous improvement: Identify bottlenecks, recommend workflow changes, and influence managers and recruiters to adopt best practices that reduce cycle time and errors
Requirements:
Bachelor’s degree from an accredited university
2-3 years of relevant experience in contingent labor, staffing and/or recruiting environment
Contingent labor ecosystem experience (PMO/MSP/EOR/AOR or staffing agency)
Vendor Management System (VMS) proficiency (e.g., SimplifyVMS, Fieldglass, Beeline, etc.)
Familiarity with recruitment and/or talent acquisition processes in a hiring and onboarding capacity
Prior experience managing vendor relationships and monitoring KPIs/SLAs
Nice to have:
Recruiting experience in IT/Technology roles preferred
Advisory mindset with strong interpersonal, consulting, and communication skills
adept at building collaborative relationships with senior stakeholders
Analytical & problem solving excellence
comfortable interpreting metrics to drive decisions
Process influence & innovation: Ability to influence managers/recruiters, think outside the box, and implement pragmatic improvements
Detail oriented, self motivated, and organized with excellent documentation and follow up discipline
Prioritization & multitasking in a dynamic, client facing environment
able to work independently
Strong work ethic and sense of commitment
Experience with tools such as Oracle HCM, Microsoft 365 (Outlook, Teams, Excel)