FLEX Product Owner Job at Marriott Bonvoy (Bethesda)

New

FLEX Senior Product Owner

The Empower Guest Services Product Owner owns the strategy, roadmap, and deliver...

Location

United States , Bethesda

Salary:

48.26 - 78.94 USD / Hour

Marriott Bonvoy

Expiration Date

March 31, 2026

Requirements

8+ years in product ownership/product management, business systems leadership, or digital transformation roles supporting service operations
Demonstrated experience leading a large-scale Salesforce program (Service Cloud strongly preferred) that included: Multiple workstreams and enterprise integrations
Phased rollouts across teams/sites
Organizational change management and operational readiness
Strong call center/contact center domain experience, including agent workflows, case management, routing, telephony/CTI integration, and service performance metrics
Loyalty program experience (hospitality, travel, retail, financial services, or similar), including member identity, tiering, benefits, and service recovery scenarios
Proven ability to translate complex business needs into epics, features, user stories, and prioritized backlogs with clear acceptance criteria
Experience partnering with engineering, architecture, and operations to deliver resilient, scalable solutions
Excellent stakeholder management and communication skills
comfortable influencing senior leaders and facilitating decision-making

Job Responsibility

Define and communicate the product vision for Guest Services Enablement (Empower) aligned to guest experience, service performance, and loyalty growth objectives
Create and maintain a multi-quarter roadmap that balances platform modernization, new capability delivery, technical debt, and operational excellence
Establish success metrics (e.g., CSAT/NPS, First Contact Resolution, AHT, agent adoption, deflection, loyalty enrollment/retention uplift) and ensure product decisions are outcomes-driven
Lead large-scale, multi-workstream initiatives integrating Salesforce, call center/contact center technology, and loyalty systems—from discovery through rollout and hypercare
Drive end-to-end delivery across distributed teams (engineering, CRM admin/dev, architecture, QA, security, data, operations, training, and vendors)
Coordinate dependencies across enterprise systems (identity, customer profile, case management, reservations/property systems if applicable, data/analytics, marketing, and loyalty)
Own release planning and sequencing, including phased rollouts, cutover strategies, and risk mitigation for business continuity
Own Salesforce-centric capabilities including case intake, routing, agent workspace/console design, omni-channel workflows, macros, automation, knowledge, and reporting
Partner with architects to ensure scalable patterns: integrations, data model alignment, security/role design, and environment strategy
Ensure Salesforce enhancements support contact center needs: agent efficiency, guided workflows, quality management, and consistent guest data

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

FLEX Senior Product Manager Building Systems

The Senior Product Manager Building Systems is responsible for managing innovati...

Location

United States , Bethesda

Salary:

52.06 - 85.14 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

6+ years’ experience in information technology application design or development
4-year degree from an accredited university, preferably in a technology or business discipline or equivalent combination of education and experience
4+ years’ experience as a product owner or product manager experience
Ability to explain product vision, business objective, technical feasibility, define requirements
Ability to drive vendor accountability for technical implementation against defined features and requirements
Excellent communicator, both written and spoken
Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)
Experience with project management tools such as JIRA, Confluence, and Power BI
Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

Job Responsibility

Maintain a well-groomed product backlog of features to include refined user stories that are ready for development
Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps
Support the definition of guest service product requirements and development of the product roadmap
Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development
Coordinate testing, acceptance, and delivery of enhancements between vendor and MI business partners
Coordinate with support teams for defect resolution
Provides technical expertise and support to persons inside and outside of the department
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Demonstrates knowledge of function-specific procedures
Keeps up-to-date technically and applies new knowledge to the job

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
paid sick leave
PTO
holidays

Fulltime

New

FLEX Senior Product Manager, ITSM Platforms Mobile Experience

The Senior Product Manager, ITSM Platforms Mobile Experience is responsible for ...

Location

United States , Bethesda

Salary:

48.26 - 79.85 USD / Hour

Marriott Bonvoy

Expiration Date

March 30, 2026

Requirements

Undergraduate degree in Computer Science, Marketing, Product Development, related major or equivalent experience / education
7+ years experience in digital products
3+ years experience in product management
1+ years delivering purpose built mobile experiences to multi-thousand users
1+ years managing efforts and workstreams via Jira
1+ years of management experience (direct management of cross-function, sourced, or matrixed teams)

Job Responsibility

Own the roadmap for the ServiceNow based employee mobile application spanning ITSM and HR service delivery
Act as the primary product owner for the mobile experience, managing the end-to-end product lifecycle from discovery through delivery and ongoing optimization
Partner with ITSM and HR stakeholders to identify employee needs, define use cases, and prioritize mobile capabilities that deliver the greatest business and experience value
Translate business, service delivery, and employee experience requirements into clear product requirements, user stories, and acceptance criteria
Maintain and prioritize the product backlog, balancing ITSM, HR, platform, and technical enablement work
Collaborate closely with ServiceNow developers, administrators, UX/UI designers, and integration teams to deliver high-quality iOS and Android mobile experiences
Ensure seamless integration of mobile capabilities with ServiceNow ITSM, HR Service Delivery (HRSD), knowledge, approvals, notifications, and self-service workflows
Drive persona-based and role-based experiences for different employee groups (e.g., corporate, on-property, field, deskless workers)
Partner with security, identity, and device management teams to ensure mobile solutions meet enterprise security, compliance, and governance standards
Define and track success metrics such as adoption, usage, employee satisfaction, and service efficiency to measure product impact

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Energy Flexibility Consultant - Residential Flex

Help us use technology to make a big green dent in the universe! Kraken powers s...

Location

United States , New York

Salary:

100000.00 - 200000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

Experience in a regulated utilities environment
Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience
Consulting experience is a plus
Regulatory compliance experience is a plus

Job Responsibility

Managing the relationship with client counterparts (often product owners and business owners)
Being the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have

What we offer

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces depending on location

Fulltime

Flex Senior Manager, Premium Brands

The FLEX Senior Manager, Premium Brands is a member of the Premium brand team, w...

Location

United States , Bethesda

Salary:

53.07 - 67.69 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelors’ degree from an accredited college or university in Business Administration, Marketing, or related major
Five or more years’ relevant professional experience in brand, operations, or related function demonstrating progressive career growth and a pattern of exceptional performance
Hospitality and/or branding experience
Project management experience
Experience with advanced presentation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Proven ability to lead complex projects and manage multiple priorities in a fast-paced environment

Job Responsibility

Supports the development of a compelling and differentiated brand strategy
Identifies and executes new initiatives and projects for the brand
Creates project plans, guides and engages respective project teams
Informs business strategies, plans and initiatives with relevant consumer and market trend data
Supports the brand-specific direction of the talent strategy, service culture programs and training tools
Partners with the Global Marketing organization on the development of customer facing brand communications
Supports brand approach to experiential marketing and global brand partnerships
Defines and develops compelling brand promotions
Leads brand experience projects to drive brand differentiation and preference
Supports the development of brand proof points

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Senior Manager, Select Midscale Brands

The Flex Senior Manager, Select & Midscale Brands is a member of the Select & Mi...

Location

United States , Bethesda

Salary:

53.07 - 67.69 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelors’ degree from an accredited college or university in Business Administration, Marketing, or related major
Five or more years’ relevant professional experience in brand, operations, or related function demonstrating progressive career growth and a pattern of exceptional performance
Hospitality and/or branding experience
Project management experience
Experience with advanced presentation skills
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Proven ability to lead complex projects and manage multiple priorities in a fast-paced environment

Job Responsibility

Supports the development of a compelling and differentiated brand strategy
Identifies and executes new initiatives and projects for the brand
Creates project plans, guides and engages respective project teams
Informs business strategies, plans and initiatives with relevant consumer and market trend data
Supports the brand-specific direction of the talent strategy, service culture programs and training tools
Partners with the Global Marketing organization on the development of customer facing brand communications
Supports brand approach to experiential marketing and global brand partnerships
Defines and develops compelling brand promotions
Leads brand experience projects to drive brand differentiation and preference
Partners with owner - franchise services organization to further drive owner satisfaction

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

New

FLEX Senior Network Observability Engineer

The Senior Network Observability Engineer, Network Reliability Engineering (NRE)...

Location

United States , Bethesda

Salary:

48.26 - 82.54 USD / Hour

Marriott Bonvoy

Expiration Date

March 26, 2026

Requirements

Bachelor’s degree in computer science, Network Engineering, or related discipline
advanced certifications (CCNP, AWS and Azure Networking Specialty) strongly preferred
8+ years of progressive experience in network observability, telemetry engineering, and performance optimization for large-scale, mission-critical environments
Proven expertise in collecting, processing, and correlating telemetry data (NetFlow, IPFIX, SNMP, streaming telemetry) to enable predictive analytics and proactive incident prevention
Hands-on experience with enterprise-grade observability, Saas and Security platforms, including Selector.ai, NetScout, NetBrain, ThousandEyes, BigPanda, and other AI/ML-driven monitoring solutions
Demonstrated ability to install, configure, and optimize observability tools, integrate APIs, and build automation workflows for anomaly detection and remediation
Strong proficiency in administration of network tools and policy enforcement, including role-based access control and compliance frameworks
Expertise in developing observability requirements, architecture designs, and implementation roadmaps, ensuring alignment with SRE principles and Agile delivery models
Deep understanding of foundational networking protocols and technologies (ARP, TCP/IP, UDP, DHCP, DNS, NAT) and advanced routing protocols (OSPF, BGP)
Hands on experience with Palo, Prisma, and SDWAN Strata Cloud Manager, Including routing and switching platforms (Cisco, Juniper, HP/Aruba)

Job Responsibility

Designing and implementing the Network Observability strategy and platforms for the next-gen operations and engineering for all Marriott International (MI) networks including the Property Networks, Datacenter, Corporate and Client Networks and multi-cloud environments into a proactive, telemetry-driven ecosystem
Work closely and collaboratively with a matrix team of expert network architects and engineers to drive adoption of SRE practices and operating models across all network product towers, and around globe
Architect solutions that leverage AI/ML-driven insights, real-time telemetry, and automation frameworks to predict, prevent, and resolve network issues before they impact business operations
Collaborate with network architects, product owners, and global operations teams to define and enforce observability standards, build automation pipelines, and deliver actionable intelligence across thousands of properties worldwide
Overcome the limitations of traditional monitoring and implement granular instrumentation, distributed tracing, and anomaly detection at scale

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

!

Software Team Lead

As a Software Team Lead (STL) on our team, you’ll manage a team of embedded soft...

Location

Mexico , Monterrey

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering discipline (electrical, systems, computer science, software, computer science)
5-8+ years of experience with embedded software
2+ years of experience as a SW Product Owner, SW Project Manager or Technical Lead position
Exhibiting advanced professional interest in people management
Familiarity with Automotive SPICE or similar SW development process models
Ability to give set and monitor goals and provide developmental feedback
Ability to work in complex, matrix organizations
Knowledge of, and ability to use visualizations & metrics dashboards to convey key messages
Courage to conduct critical conversations
Fluent in English with excellent written and verbal communication skills

Job Responsibility

Responsible for domain and/or feature delivery
Have a deep technical understanding of team’s work, to ensure the correct technical solutions are being brought forward by the team
Promote re-use among different feature teams
Focus on scrum team’s execution to deliver work products on time, with high quality
Enable Scrum Master to continuously remove impediments that are blocking team performance
Drive Competency Excellence and Build Quality Into Practices – support the quality through appropriate infrastructure & resources
Ensure consistency in applying Agile principles using the Aptiv standard toolset
Evaluate & manage people performance through periodic Talent Review Sessions
Support Engineering Team Manager (ETM) in Budget & Capital forecasting and Planning
Support ETM in forecasting & planning the staffing

What we offer

Major Medical Insurance
Accidental and Life Insurance
Savings Fund
Pension Plan
Learning and development opportunities
Recognition for innovation and excellence
Opportunities to give back to the community

Fulltime

FLEX Product Owner

Marriott Bonvoy

Location:
United States , Bethesda

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for FLEX Product Owner

FLEX Senior Product Owner

FLEX Senior Product Manager Building Systems

FLEX Senior Product Manager, ITSM Platforms Mobile Experience

Energy Flexibility Consultant - Residential Flex

Flex Senior Manager, Premium Brands

Flex Senior Manager, Select Midscale Brands

FLEX Senior Network Observability Engineer

Software Team Lead

FLEX Product Owner

Marriott Bonvoy

Location:United States , Bethesda

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for FLEX Product Owner

FLEX Senior Product Owner

FLEX Senior Product Manager Building Systems

FLEX Senior Product Manager, ITSM Platforms Mobile Experience

Energy Flexibility Consultant - Residential Flex

Flex Senior Manager, Premium Brands

Flex Senior Manager, Select Midscale Brands

FLEX Senior Network Observability Engineer

Software Team Lead

Location:
United States , Bethesda

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
March 22, 2026