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FLEX Principal Engineer - ITSM Platforms, Mobile Experience

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Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

57.16 - 96.87 USD / Hour
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Job Description:

The Principal Engineer, ITSM Platforms (ServiceNow Mobile Experience) is responsible for the technical architecture, development, and ongoing evolution of an internal, employee-facing mobile application for iOS and Android built on the ServiceNow platform, supporting both IT Service Management (ITSM) and HR Service Delivery functions.

Job Responsibility:

  • Translate product requirements and roadmap priorities into technical designs for the ServiceNow Mobile Experience
  • Define and evolve mobile architecture patterns for ServiceNow, including UI components, data access, and integrations across ITSM and HR workflows
  • Review and validate solution designs to ensure alignment with ServiceNow platform standards, security requirements, and enterprise architecture
  • Develop, configure, and extend ServiceNow Mobile capabilities to support IT and HR use cases such as incidents, requests, approvals, notifications, knowledge, and employee support
  • Build and refine role-based and persona-driven mobile experiences for desk-based, on-property, field, and corporate employees
  • Implement and maintain integrations and data flows required for end-to-end mobile workflows
  • Perform code reviews and provide hands-on technical guidance to developers contributing to the ServiceNow Mobile Experience
  • Establish and enforce development standards, patterns, and best practices for mobile performance, reliability, and maintainability
  • Identify and remediate technical debt impacting mobile performance, stability, or scalability
  • Participate in sprint planning, backlog refinement, and daily engineering activities to ensure mobile work is well-scoped and delivery-ready
  • Partner daily with the Senior Product Manager to clarify requirements, assess feasibility, and sequence work for mobile releases
  • Collaborate with ServiceNow administrators, HR service owners, UX/UI designers, and integration teams to deliver cohesive mobile solutions
  • Ensure the ServiceNow Mobile Experience meets enterprise security, compliance, and identity standards
  • Monitor mobile application health, performance, and production issues
  • lead technical troubleshooting and resolution when needed
  • Support release readiness, testing validation, and deployment activities for ServiceNow Mobile enhancements
  • Evaluate new ServiceNow mobile features and platform capabilities to determine applicability and value to the enterprise mobile experience
  • Lead proofs of concept and technical spikes to assess new approaches, tools, or architectural improvements
  • Document technical designs, standards, and decisions to support long-term platform governance and knowledge sharing
  • Act as the technical authority for ServiceNow Mobile across IT and HR domains
  • Mentor engineers and elevate overall engineering maturity for ServiceNow Mobile delivery
  • Provide technical input to leadership on risks, tradeoffs, and long-term mobile platform strategy

Requirements:

  • 8+ years of application development leadership experience that includes: Enterprise-scale mobile application development for iOS and Android
  • Expert-level architecture and coding abilities in Swift, SwiftUI and knowledge of Objective-C
  • Extensive experience in development of a variety of large apps supporting hundreds of thousands of users at scale
  • Experience with Automation, CI/CD, Release Management processes and Application Deployments to app stores
  • Familiarity with Enterprise-level SDKs for Analytics, Networking, Customer Engagement, Application Performance Monitoring
  • Strong understanding of API platforms, backend services, database and networking components of full-stack infrastructure
  • 5+ years of IT service operations experience with a minimum of 3 + years as a Solution Architect, Lead Developer or Lead Engineer
  • 5+ years developing enterprise applications through the ServiceNow platform
  • Undergraduate / graduate degree or equivalent education + experience

Nice to have:

  • Demonstrated success leading medium- to large-scale initiatives/transformations
  • Proven knowledge of Agile methodology
  • preferably SAFe Agile
  • Experience with mixed and offshore delivery models
  • Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment
  • Good process management, negotiating, influencing and problem resolution skills
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Knowledge of business environment, service requirements and hospitality culture
  • Knowledge of / familiarity with the other platform (e.g., Android) as well
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for client organizations
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
April 19, 2026

Expiration:
April 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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