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This is a temporary position. The role reports to the OSR team. This role prefers the leader to reside in the Dallas/Fort Worth area and will primarily support hotels throughout the Dallas/Fort Worth area based on business demands. This role is not tied to a single home work location, and the leader may be assigned to support other markets in the US and Canada as operational needs arise, and travel could be required. Members of this team will be deployed to temporary assignments of varying durations. This job is designed to 'fill the gaps' in the operations of our hotels as identified by leadership. The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments.
Job Responsibility:
Managing the execution of all operations in the rooms area departments
Drives adoption of all key Marriott International initiatives
Champions GXP efforts to drive engagement and guest satisfaction scores
Champions Marriott’s Commitment to Clean processes and critical brand standards
Assists/develops the team to optimize scheduling with regards to guest satisfaction and department P&L objectives
Performs hourly job functions as permitted with local work rules
Verifies that goals are being translated to the team
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
Understands associate and guest satisfaction survey results and develops strategic plans
Verifies that the team has the resources and capabilities to meet leadership and P&L expectations
Provides excellent customer service by being readily available/approachable to all guests
Assists in supporting components of Marriott’s Global Audit Program and Global Accountability Program
Effectively manages to department budget during assignment
Reviews financial statements, sales and activity reports, and other performance data
Verifies that a viable key control program is in place
Ensures minimization of controllable losses by proactive training, policy enforcement and technical expertise in the areas of safety
Adheres to department’s traveling manager specific LSOPs
Provides support to property associates and solicits feedback
Verifies that orientations for new team members are thorough and completed in a timely fashion
Celebrates successes and officially recognizes the contributions of team members
Requirements:
High school diploma or GED
at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years of experience in the guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience
Must be proficient in front and back office systems including Lightspeed, PMS, GXP/Empower, MARSHA and HotSoS