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Flex Osr Rooms Operations Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Dallas/Fort Worth

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Contract Type:
Employment contract

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Salary:

32.21 - 42.79 USD / Hour

Job Description:

This is a temporary position. The role reports to the OSR team. This role prefers the leader to reside in the Dallas/Fort Worth area and will primarily support hotels throughout the Dallas/Fort Worth area based on business demands. This role is not tied to a single home work location, and the leader may be assigned to support other markets in the US and Canada as operational needs arise, and travel could be required. Members of this team will be deployed to temporary assignments of varying durations. This job is designed to 'fill the gaps' in the operations of our hotels as identified by leadership. The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments.

Job Responsibility:

  • Managing the execution of all operations in the rooms area departments
  • Drives adoption of all key Marriott International initiatives
  • Champions GXP efforts to drive engagement and guest satisfaction scores
  • Champions Marriott’s Commitment to Clean processes and critical brand standards
  • Provides Marriott Bonvoy Loyalty Subject Matter Expertise
  • Assists/develops the team to optimize scheduling with regards to guest satisfaction and department P&L objectives
  • Performs hourly job functions as permitted with local work rules
  • Verifies that goals are being translated to the team
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
  • Understands associate and guest satisfaction survey results and develops strategic plans
  • Verifies that the team has the resources and capabilities to meet leadership and P&L expectations
  • Provides excellent customer service by being readily available/approachable to all guests
  • Assists in supporting components of Marriott’s Global Audit Program and Global Accountability Program
  • Effectively manages to department budget during assignment
  • Reviews financial statements, sales and activity reports, and other performance data
  • Verifies that a viable key control program is in place
  • Ensures minimization of controllable losses by proactive training, policy enforcement and technical expertise in the areas of safety
  • Adheres to department’s traveling manager specific LSOPs
  • Provides support to property associates and solicits feedback
  • Verifies that orientations for new team members are thorough and completed in a timely fashion
  • Celebrates successes and officially recognizes the contributions of team members

Requirements:

  • High school diploma or GED
  • at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years of experience in the guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience
  • Must be proficient in front and back office systems including Lightspeed, PMS, GXP/Empower, MARSHA and HotSoS
  • Candidate must reside in designated market

Nice to have:

  • Luxury experience
  • Union or CBA experience
  • Opera and FOSSE proficiency highly regarded
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
January 10, 2026

Expiration:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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