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Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
Job Responsibility:
Manages event planning functions and staff on a daily basis
Oversees administrative processes associated with pre-event and post-event phases
Ensures seamless turnover from sales to operations and back to sales
Ensures team maximizes revenue opportunities by up-selling and accurately forecasting
Responsible for achieving guest and employee satisfaction
Managing financial performance of the department
Assigns all events turned over to Event Planning team
Oversees turned opportunities’ function space and group room blocks
Communicates and executes departmental and property emergency procedures
Leads execution of activities to support Event Management strategy
Reviews scheduled events and troubleshoots potential challenges
Leads discussions to review event complexity and proactively avoid service challenges
Ensures property is apprised of all groups impacting operations
Manages customer budgets to maximize revenue
Maintains inventories to maximize customer satisfaction
Works with highly complex or high profile groups
Leads catering menu development process
Champions all standards, policies and procedures
Leads Event Management meetings
Reviews comment cards and guest satisfaction results
Shares plans with property leadership
Displays leadership in guest hospitality
Interacts with guests to obtain feedback
Responds to and handles guest problems and complaints
Strives to improve service performance
Empowers employees to provide excellent customer service
Develops working relationships with outside vendors
Consult with customers to determine objectives and requirements
Establishes customer service guidelines
Ensures employees receive on-going training
Observes service behaviors of employees
Reviews staffing levels
Requirements:
High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area