FLEX Operations Manager, Franchise HR Solutions

• Implement and Maintain Operational Tools and Processes
• Assist in CRM (Salesforce) migration
• Create new finance processes utilizing Salesforce
• Use Salesforce to track and maintain all vendor account information and team financials through dashboards, custom reports, etc
• Manage all revenue and payment operations
• Ensure that team has real-time information on all aspects of the team’s revenue and expenses
• Serve as lead for business operations and finance department interactions
• Develop monthly, quarterly, yearly financial reports and executive level reports
• Develop revenue and operating forecasts
• Proactively conduct financial trend analysis
• Conduct vendor audits
• Gain deep understanding of our vendors and the service offerings we make available to our Franchisees
• Work with FBP, leadership, sales, and vendor/Marriott COE to create/model pricing scenarios for new service offerings
• Establish/Maintain regular cadence with vendors
• Work with Sales on strategies and ideas for increasing take rates
• Develop and provide reporting on all leads/projects in Salesforce
• Assist team to curate a portfolio of value-add vendor solutions for Marriott’s Franchisees
• Assist in deployment of new Flex vendor management software and services
• Assist in developing Stakeholder Management Plans for all our accounts
• Attend conferences as requested and present service offerings to internal stakeholders and Franchisees

• High school diploma or GED
• 6 years’ experience in hospitality, finance, accounting or revenue management
• or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, Finance, Accounting or related major
• 3-5 years’ experience in the hospitality and finance
• Experience in finance, accounting, consulting, HR services, revenue management and technology
• Mastery of Excel and PowerPoint
• Experience managing collections with multiple vendor services
• Experience in CRM platforms, Salesforce experience highly desired
• Knowledge of Marriott's brands, culture, business goals
• Knowledge in websites and managing them (Wordpress experience is a big plus)
• Strong time management, executive presence, and self-starter/entrepreneurial approach

• Experience in a high-growth HR services business affiliated with a Fortune 500 Company
• Ability to see trends and make valuable contributions to how we address them
• Experience with complex services or solutions
• Knowledge of project management and being comfortable with being a part of many moving projects at once

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts