Flex Manager - Small Medium Business

The Manager, Small Medium Business, reports to the Sr. Manager, Small Medium Business and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program. This role is responsible for providing analytical, process management, data management, and communication support over the Small Medium Business program. The Manager will facilitate SMB Program implementation services to support the global SMB strategy, including the supervision of account data migration processes to load account data to various databases used to track productivity and inform the Global Account Directory. The position communicates with both business and IT customers on the subject of SMB sales structure and requirements for supporting account data migration processes. The Manager will participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, IT contractors, data vendors, Sales Support, and Pricing Account Services. Stakeholders of this position include hotels, Continent leaders, the B2B US/Canada Account Sales Leaders and Global Sales Organization Leaders.