Flex Manager, Quality Assurance

The FLEX Manager, Quality Assurance is responsible for conducting MI Health Check assessments at designated hotels across the U.S. and Canada. This role ensures properties meet brand and operational standards by performing thorough evaluations and providing actionable feedback to property leadership. The Manager will assess compliance with Marriott International standards through detailed on-site evaluations, accurately document findings, and prepare comprehensive reports. They will communicate effectively with property leaders by sharing observations, insights, and best practices that extend beyond the assessment criteria, including innovative approaches and learnings from outside the Performance Accountability team. Acting as a trusted advisor, the Manager provides guidance that supports operational excellence and brand consistency. The ideal candidate is detail-oriented, possesses strong analytical skills, and demonstrates exceptional communication abilities to influence and educate stakeholders.