Flex Manager, MI Health Check - Brand Standards

The FLEX Manager – MI Health Check supports the execution and ongoing effectiveness of the MI Health Check program, with primary responsibility for reviewing, researching, and processing MI Health Check appeals. This role plays a key part in ensuring appeal decisions are consistent, well‑documented, and aligned with MI Health Check criteria, brand standards, and operational guidance. In addition to appeals processing, the Flex Manager provides general communication support and contributes to the maintenance and improvement of MI Health Check resources, leveraging trends, gaps, and clarifications identified through the appeals process. The role requires close coordination with internal stakeholders and a third‑party vendor, strong written communication skills, and the ability to manage detailed work accurately in a fast‑paced environment.