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Flex Manager, Learning Delivery

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

31.73 - 52.88 USD / Hour
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Job Description:

Responsible for planning, organizing, and delivering various classroom and virtual training programs. Strong facilitation skills are necessary, as the role will include facilitation of leadership, operational, and sales-related training courses. This role will work with the Senior Manager, Learning Delivery to execute against business priorities and the overarching training delivery strategy for US & Canada. The Learning Delivery Manager will build relationships with key stakeholders at managed and franchise properties and utilize an understanding of property challenges to tailor learning as appropriate. The manager will provide recommendations for program delivery, including but not limited to Instructor Led Training (ILT), Virtual Instructor Led Training (vILT), digital learning, simulations, etc. Responsibilities will include programs/initiative deployment to effectively achieve results in alignment with broader business objectives.

Job Responsibility:

  • Responsible for planning, organizing, and delivering various classroom and virtual training programs
  • Facilitation of leadership, operational, and sales-related training courses
  • Execute against business priorities and the overarching training delivery strategy for US & Canada
  • Build relationships with key stakeholders at managed and franchise properties
  • Utilize an understanding of property challenges to tailor learning as appropriate
  • Provide recommendations for program delivery (ILT, vILT, digital learning, simulations)
  • Programs/initiative deployment to effectively achieve results in alignment with broader business objectives
  • Conducts compelling and engaging online learning events using virtual classroom technology
  • Effectively co-facilitates with a training partner
  • Creates an environment that enables maximum learning by employing adult learning principles
  • Demonstrates overall control of the learning environment
  • Demonstrates mastery of training technology and best practice facilitation methods
  • Effectively solicits, responds, and adapts to feedback
  • Participates in the scheduling, administration, marketing, production, execution, post-production, and evaluation of learning events
  • Maintains content and process integrity of each program
  • Suggests and leads program, process, and technology enhancements
  • Works with program specialists to provide feedback and suggestions on logistics processes
  • Assists with the implementation of new programs
  • Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities
  • Leads Learning Office Hours for property leaders in Human Resources and Operations to support adoption of learning technology and talent development programs
  • Supports property learning professionals and Learning Coordinators (LMS Admins)
  • Monitors and refresh existing programs to ensure alignment with changing business needs
  • Remain current with industry trends, research, and technology to inform and inspire learning innovation
  • Foster a culture of learning by building partnerships with internal and external learning partners and thought leaders
  • Build strong partnerships with HR teams, business leaders, and functional stakeholders to champion a high-performance and learning culture
  • Represent Learning and Development in cross-functional projects and initiatives
  • Build relationships with key stakeholders across the managed and franchise organizations
  • Periodic travel (approximately 10%) required

Requirements:

  • Minimum 3 years of relevant experience in Learning and Development, Human Resources, or Hotel Leadership, preferably within a multinational or hospitality environment
  • Strong facilitation and presentation skills in both live and virtual environments
  • Ability to coach others for performance improvement
  • Ability to manage multiple tasks / projects
  • Hospitality leadership experience (preferred)
  • Bachelor’s Degree (preferred)
  • Results Orientation
  • Customer & Stakeholder Relationships
  • Collaboration & Influence
  • Global & Inclusive Mindset
  • Agility & Innovation
  • Communication Skills
  • Organizational Skills
  • Digital Fluency (LMS, VILT platforms, content authoring tools, analytics dashboards)
  • Learning Culture Advocate

Nice to have:

  • Hospitality leadership experience
  • Bachelor’s Degree
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave (Washington Applicants Only)
  • PTO balance
  • minimum of 9 holidays annually

Additional Information:

Job Posted:
February 14, 2026

Expiration:
February 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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