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The HR Product Management – Benefits & Payroll team leads strategy, delivery, and continuous improvement for HR Solutions that support our global workforce. We partner closely with Benefits, Payroll, HR Operations, Technology, Finance, Vendor Management, and regional HR teams to deliver seamless colleague experiences and ensure accurate, compliant, and efficient HR processes. In this role, you will manage aspects of Benefits and Payroll product enhancements such as, solution testing, documentation updates, process review and other administrative tasks. You will assist as a key liaison amongst HR business owners, technology teams, and vendors to ensure systems function as designed, meet business needs, and support associate experience.
Job Responsibility:
Manage and prioritize BUSINESS AS USUAL work, including product enhancements, documenting user stories, and requirements for Benefits & Payroll systems
Support ongoing operations, including issue resolution, triage, and vendor coordination
Manage and coordinate project lists and backlog items for projects
Monitor and analyze product and process performance metrics to identify improvements
Maintain and update process documentation, workflows, and support materials
Participate in testing cycles for new features, vendor releases, and system upgrades
Collaborate with HR, Technology, and external partners to troubleshoot and resolve system issues
Supporting configuration updates, testing, and validation for Benefits & Payroll systems
Ensuring system functionality aligns with compliance, regulatory, and policy requirements
Acting as a liaison between HR, Payroll, Finance, and Technology teams
Leading or contributing to project workstreams for enhancements, releases, and integrations
Analyzing trends in system issues and recommending solutions
Creating and maintaining accurate documentation for processes, requirements, and product features
Managing multiple priorities and timelines across stakeholders and deliverables
Requirements:
High school diploma required
bachelor’s degree preferred
Minimum 3 years of experience in: Working with HR/Benefits System
Using tools such as Smartsheet, spreadsheets, Outlook, etc. in managing schedules, tasks for projects and business as usual items
Proficiency with: MS Excel
MS PowerPoint
MS Visio
Requirements gathering and business process documentation
Preferred experience: HRIS systems such as Oracle HCM, Workday, SAP, or similar
Benefits or payroll vendor platforms (e.g., Alight, Fidelity, ADP)
Nice to have:
Experience in Smartsheet, JIRA, process mapping, Oracle product management, HR operations, Benefits, or Payroll
HRIS systems such as Oracle HCM, Workday, SAP, or similar
Benefits or payroll vendor platforms (e.g., Alight, Fidelity, ADP)