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Flex Manager, Change Management + Communications, Digital + Technology Transformation, CALA

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

31.73 - 52.64 USD / Hour
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Job Description:

The Manager, Change Management and Communications, is a key member of the Business Transformation Office (BTO) and the Caribbean and Latin America (CALA) Digital + Technology Transformation team, reporting directly to Senior Manager, Change Management + Communications, Digital + Technology Transformation, CALA. This position is responsible for planning and executing the day-to-day change management and communications activities for the CALA Continent above property and property associates impacted by Marriott’s Digital + Technology Transformation (DTT).

Job Responsibility:

  • Partnering with the Senior Manager and team members to develop the change management plan for impacted on-property associates and continent representatives
  • Executing the plan and related deliverables to ensure clear and adequate change communications
  • Drafting, editing and delivering communications for distribution via multiple media
  • Supporting and facilitating continent-wide socializations
  • Partnering closely with Change Management, Deployment, and Learning teams to support their milestones
  • Supports planning and executing of change impact analysis
  • Co-creates and distributes required change and deployment deliverables
  • Reviews and delivers effective communications to various stakeholders
  • Helps manage the intake of topics and executes sequencing of communications
  • Co-creates, reviews and delivers webinar and office hours content

Requirements:

  • 4-year degree from an accredited university
  • 4-6 years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
  • Experience on-property or above property in the US, Canada or CALA, preferred
  • Experience with large-scale business transformation, preferred
  • Strong personal leadership, organizational, relationship-building, and negotiation skills
  • Outstanding formal and informal presentation skills
  • Self-starter with self-confidence, enthusiasm, and strong customer service orientation
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Excellent written and oral communication skills
  • Experience developing clear, concise, and logically written business communications
  • Ability to gain a clear understanding of an initiative and represent it to various constituencies
  • Ability to work effectively in a complex, service-intensive, deadline-driven environment
  • Ability to work with and influence cross-functional teams in a matrixed organization
  • Ability to build strong relationships
  • Ability to inspire confidence in senior management
  • Ability to be detailed oriented
  • Ability to juggle multiple projects and many stakeholders
  • Basic project management skills
  • Ability to complete deliverables with high quality
  • Proficiency with Microsoft Word, Excel and PowerPoint applications
  • Fluent Spanish speaker required

Nice to have:

  • Experience on-property or above property in the US, Canada or CALA
  • Experience with large-scale business transformation
  • Experience working in or on behalf of a large-scale, global enterprise
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical insurance
  • dental insurance
  • vision insurance
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
May 10, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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