This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a seasoned ITSM tools administrator to join our team as a Senior Technology Analyst. In this role you will perform the function as a Flexera Administrator within the ServiceNow CMDB and IT Asset Management Team. This role is technical in nature and will work with the ServiceNow CMDB, ITOM Discovery, ITAM Team and Product Owners across Marriott. This role will report to Director of the ServiceNow IT Asset Management and Configuration Management (CMDB) team. As the administrator for the FlexeraOne tool, you will be responsible for the configuration and optimization along with the execution of daily administrative and maintenance processes. You will provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. This role requires a deep understanding of ITSM tooling administration, Infrastructure environments, IT Change management, upgrades and patching processes, IT asset management practices, and discovery processes.
Job Responsibility:
Provide daily administration support
Enhance and configure the FlexeraOne to support business requirements
Monitor and analyze application-related problems and coordinate resolutions with internal teams in alignment with Service Level Agreements (SLAs) to maintain the health of the system
Establish and report on key metrics related to performance and accuracy of the tool
Collaborate with business to review and address enhancement requests, requirements, and workflow
Perform routine maintenance and upgrade activities, testing enhancements and communicating feature changes and impact to teams
Coordinate and lead support efforts with the vendor to include outages, escalations, upgrades, performance, and support case monitoring
Perform user administration
Mentor and train team members on application functionality and features
Understand the goals and requirements of the business to ensure proper configuration and support of the tool
Requirements:
3+ years’ experience as a ITSM tool administrator
Bachelors degree in Information Technology, Computer Science or a related field
Understanding of application configuration, system administration, and ITSM processes
Experience with corporate change control processes and compliance
Familiarity with performance monitoring and operational reporting
Ability to work independently as well as multi-task and manage multiple requirements, enhancements, and support
Problem solving skills focused on diagnosing and resolving technical issues efficiently
Strong documentation and reporting skills
Detail oriented with strong organizational skills
Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of business and leadership
Experience leading Flexera One installations and upgrades
Experience with the configuration and deployment of Flexera One, to include beacon and agent deployment, upgrades, and monitoring
Experience analyzing business needs and requirements, risks, and workflows
Ability to create custom reporting within Flexera One
Basic understanding of IT Asset Management concepts, software licensing, and procurement
Experience with system or application administration for additional tools, such as ServiceNow
Experience with planning solutions focused on low code/no code implementations while minimizing customizations
Strong understanding of the software development life cycle (SDLC)
Demonstrated success leading small-to-medium scaled initiatives
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action
Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
Strong analytical, problem-solving, and decision-making capabilities
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.