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FLEX IPC Travel Agency Desk Specialist

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.57 - 34.08 USD / Hour
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Job Description:

The basic function of this job is to provide customer service to travel agents/agencies relative to commission requests, problems, and concerns. The IPC Specialist also answers questions regarding the internal travel agent training Fam-tastic Program and Preferred Travel Agent Program, IATA commission questions, and various travel industry issues.

Job Responsibility:

  • Researches and resolves routine travel agent/agency commission requests, problems and concerns
  • Assists travel agents/agencies by answering questions regarding all IPC related computer systems, including MARSHA, Juliet, CTAC and OSCAR
  • Responsible for managing a region of approximately ninety (90) Marriott and Ritz-Carlton properties
  • Conducts audits and monitors hotels to ensure all past and present commission payments are being made
  • Educates assigned hotels on all Marriott standard operating procedures relating to commission payments
  • Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation
  • Communicates and promotes Marriott services and programs to travel agencies including new and existing promotions and system enhancements
  • Processes various Marriott directory/brochure requests made by travel agents/agencies
  • Assists with various ongoing surveys and audits for corporate and IPC department that measure internal/external service levels
  • Handles projects from manager and travel industry customers as needed
  • Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing

Requirements:

  • Accurate typing skills
  • Excellent oral and written communication skills
  • Ability to operate general office equipment
  • One-year experience with Marriott worldwide Reservation Center preferred
  • No customer complaints on file within the last year
  • Most recent Performance Appraisal will be evaluated and an overall “Meets Expectations” or better job performance rating is preferred
  • Minimum of three (3) months’ work experience with Marriott Customer Engagement Center, or at least three (3) months experience in a customer service capacity in a hotel call center or travel agency
  • No more than five (5) occurrences / or two (2) active notifications
  • No written warnings on file in any area within the last twelve (12) months
  • No Commitment to Correct(s) on file for non-servicing, negative interaction or professional demeanor within the last six (6) months
  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Initiative
  • Stress Tolerance
  • Adaptability/Flexibility
  • Team Work
  • Customer Service Orientation
  • Diversity Relations
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Communication
  • Writing (and email)
  • Listening
  • Applied Reading
  • Detail Orientation
  • Multi-Tasking
  • Time Management
  • Planning and Organizing
  • Computer Skills
  • Learning
  • Problem Solving Skills
  • Math Aptitude
  • Typing
  • Filing
  • Microsoft Office
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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