FLEX IPC Travel Agency Desk Specialist Job at Marriott Bonvoy (Omaha)

Job Description

This is a temporary position. The basic function of this job is to provide customer service to travel agents/agencies relative to commission requests, problems, and concerns. The IPC Specialist also answers questions regarding the internal travel agent training Fam-tastic Program and Preferred Travel Agent Program, IATA commission questions, and various travel industry issues.

Job Responsibility

Researches and resolves routine travel agent/agency commission requests, problems and concerns
Assists travel agents/agencies by answering questions regarding all IPC related computer systems, including MARSHA, Juliet, CTAC and OSCAR
Responsible for managing a region of approximately ninety (90) Marriott and Ritz-Carlton properties
Conducts audits and monitors hotels to ensure all past and present commission payments are being made
Educates assigned hotels on all Marriott standard operating procedures relating to commission payments
Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation
Communicates and promotes Marriott services and programs to travel agencies including new and existing promotions and system enhancements
Processes various Marriott directory/brochure requests made by travel agents/agencies
Assists with various ongoing surveys and audits for corporate and IPC department that measure internal/external service levels
Handles projects from manager and travel industry customers as needed
Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing

Requirements

Accurate typing skills
Excellent oral and written communication skills
Ability to operate general office equipment
One-year experience with Marriott worldwide Reservation Center preferred
No customer complaints on file within the last year
Most recent Performance Appraisal will be evaluated and an overall “Meets Expectations” or better job performance rating is preferred
Minimum of three (3) months’ work experience with Marriott Customer Engagement Center, or at least three (3) months experience in a customer service capacity in a hotel call center or travel agency
No more than five (5) occurrences / or two (2) active notifications
No written warnings on file in any area within the last twelve (12) months
No Commitment to Correct(s) on file for non-servicing, negative interaction or professional demeanor within the last six (6) months

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
paid sick leave
PTO balance
minimum of 9 holidays annually (Washington Applicants Only)

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FLEX IPC Travel Agency Desk Specialist

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