Flex Intermediary Partner Care Group Specialist

This is a temporary position. The basic function of this job is to provide service support on our Centralized Group Commission Program to our group intermediary partners and properties. The Intermediary Partner Care (IPC) Group Specialist will service these customers via all voice and e-channels. Act as a resource for all product lines in researching commission inquiries and utilizing the internal Centralized Travel Agency Commissions (CTAC) system. Provide customer service support to our group intermediary partners relating to inquiries of various programs via e-mail and phone. Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. Anticipated Shifts: Full time Shifts between the hours of 7:30 am and 6:00pm Monday through Friday.