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Under the general direction of the GSOC Manager, serves as the Global Security Operations Center key Controller; actively engaged in six critical operational areas: Access Control, Fire & Life Safety Systems, HVAC & Environmental, Closed-Circuit Television (CCTV), Security Personnel, and Incident Intake & Documentation. The GSOC Operator also serves as the primary contact and liaison for monitoring Corporate Facilities and Retail Centers; responsible for analyzing incidents and providing immediate response to appropriate mitigation procedures while maintaining Business Continuity. The GSOC Operator directs Security Officers and Support Staff; providing critical information needed to respond to incidents, and bring closure in conjunction to pre-established policies, procedures, standards, and guidelines.
Job Responsibility:
Manage the end-to-end process for granting physical access to client facilities and restricted areas
Proactively monitor physical access and video surveillance alarms
Monitor and report after hours facilities power outages to the client
Monitor and respond to facilities 911 and duress alerts
Train local client associates and receptionists on utilization of Duress panic buttons, and response
Support internal investigations when requested by producing supporting access, and video evidence
Creation and distribution of incident reports
Monitor Global incident alert tools, media, and additional platforms for events that impact or have the potential to impact Client facilities, operations, or associates
Monitor phone and email communications from client associates reporting suspicious activities
Create, disseminate, and archive all “Do Not Admit” DNA / “Be on the look-out” BOLO approved by client corporate security department
Requirements:
Work experience equivalent to a BA/BS
2 – 5 years’ experience working in a GSOC or similar experience
Analytical and report writing skills: MS Word, MS Excel
Proven ability to operate efficiently and effectively in a high-pressure time sensitive environment
Proven ability to research and consolidate information from different sources
Ability to juggle multiple competing tasks and prioritizing accordingly
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