CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · IT - Administration

Flex Director, Service Excellence & Performance

United States, Bethesda Employment contract 57.21 - 87.01 USD / Hour · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

The FLEX Director, Service Excellence & Performance is dedicated to in-person and virtual hotel visits to strategically selected hotels, including high-impact hotels that are in the red zone and/or with performance trending towards the red zone. This position will be focused on Full Service and Marriott Select Branded hotels. The focus of the hotel visits includes offering system training and in person expertise sharing to help improve and elevate guest experience trends and ensuring pull through of key initiatives. Also, facilitating overall performance review with the hotel General Manager, the collection and tracking of action plans to validate GSS future improvement. This position requires 90% travel.

Job Responsibility

  • Support the pull through of Marriott initiatives especially in the franchise community through effective project management and communication
  • Reviews and organizes all operational data to assist in prioritizing areas of focus in the Operations disciplines and franchisees
  • Develops enhanced reporting to articulate current performance and identify opportunities for improvement
  • Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported
  • Identify and communicate trends in guest response scores and feedback
  • Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist properties in achieving optimum performance in operations and initiative scorecard goals
  • Stay current and benchmarks best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks
  • Partner with the Operations team to execute action plans addressing hotel issues in Product Quality, Service Delivery, ESS or GSS
  • Active participation in the communication phase of Operations Initiatives to provide feedback for a broader implementation
  • Develop appropriate metrics to identify and manage business goals as well as supply regular reports to senior leaders and franchisees
  • Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to Center
  • Develop tracking mechanisms, tools, and processes to support critical department goals as it relates to business objectives, initiative tracking, regulatory compliance, process improvement, and projects
  • Possess strong oral and written communication skills, excellent interpersonal skills
  • able to collaborate effectively with all Key Stakeholders
  • Ability to positively influences without direct authority
  • Ability to independently manage multiple projects and competing priorities, operating in a matrix organization with excellent project management skills
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired
  • 7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (Front Office, Laundry, Spa and Retail and Food and Beverage)
  • Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results
  • Track record of putting in place strong systems and processes to effectively implement and execute multiple programs
  • Must have strong knowledge in areas related to all operations, and SOPs
  • Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team
  • Proven success prioritizing and managing multiple projects and stakeholders simultaneously
  • Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization
  • Ability to travel 90% of the time

Nice to have

  • Executive Committee experience preferred
  • Multiple Department Head experience
  • Experience developing and implementing new concepts

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical
  • dental
  • vision
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • 0.0384 PTO balance for every hour worked
  • minimum of 9 holidays annually
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Flex Director, Service Excellence & Performance

8 matching positions

New

Director Patient Care

As our Director of Patient Care, you will be responsible for providing strategic...
Location
Location
United States , Bryan
Salary
Salary:
49.54 - 73.70 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Of Science Nursing and Four (4) years of nursing experience in a tertiary acute care hospital
  • Masters Nursing, MBA, or MHA (Internal candidates are required to complete Master’s program within 3 years) and five (5) years of management experience at the nurse manager level or above
  • Excellent clinical and operational skills
  • Registered Diagnostic Cardiac Sonographer
  • Registered Nurse: TX
  • Basic Life Support - CPR
  • Advanced Cardiac Life Support
Job Responsibility
Job Responsibility
  • Providing strategic and operational leadership for specific patient care units or services
  • Managing, mentoring, and developing nursing staff
  • Overseeing patient safety initiatives
  • Ensuring regulatory compliance
  • Optimizing clinical workflows to enhance patient outcomes and satisfaction
  • Monitoring metrics to validate performance against national and system benchmarks
  • Developing leadership within the hospital which supports and maintains excellence in the standards of research based nursing practice
  • Developing, integrating, and implementing goals of the hospital and nursing into their service line(s)
  • Leading quality programs and working to develop action plans for continuous improvement
  • Developing, reviewing, and maintaining fiscal budget within established targets
What we offer
What we offer
  • Health/dental/vision
  • FSA
  • Matching retirement plans
  • Paid time off
  • Tuition assistance
  • Adoption assistance
  • Life insurance
  • 401(k)
  • 403(b)
  • Fulltime
Read More
Arrow Right

Sr HRLR Business Partner

Responsible for onsite HR/LR generalist services, to include Labor Relations, Ho...
Location
Location
United States , Wyoming, Michigan
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of Labor Relations experience
  • Bachelor’s or Master’s degree in Labor Relations or Human Resources or equivalent experience
  • Strong interpersonal skills in facilitation, negotiation, and conflict resolution
  • Proven ability to work independently, take initiative, and work to plan
  • Demonstrated analytical, organizational, and project management skills
  • Strong proficient analytical, organizational, and project management skills
  • Excellent written and verbal communication skills
  • Highly proficient use of HR Systems and computer software application skills (i.e. Workday Kronos, PowerPoint, Word, Excel, etc.)
Job Responsibility
Job Responsibility
  • Responsible for onsite HR/LR generalist services, to include Labor Relations, Hourly Employment, and Salaried HR administration
  • Lead assigned business functions in day-to-day HR activities
  • Provide direction and leadership that aligns and supports our objectives, mission, and culture
  • Work strategically with assigned functional business leaders to improve working relationships, build engagement, increase output, attract, and retain talent
  • Partner with director team, executives, and business leaders to define a talent identification and management strategy
  • Understand legal requirements at execution level related to management of employees, reducing legal risks, and ensuring regulatory compliance
  • Collaborate with senior leaders, provide direction on business function's restructures, specific transformation efforts, job design and workforce/organizational planning
  • Maintain a strong culture and work climate that attracts and motivates staff while driving the HR function's mission
  • Provide management representation in administering the provisions of agreements between union and management
  • Counsel management in the interpretation of agreements and act as management representative in dealing with the union
What we offer
What we offer
  • This job may be eligible for relocation benefits
  • Fulltime
Read More
Arrow Right

Regional Operations Director - North and Scotland

Regional Operations Director - North & Scotland. Lead the operational performan...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
  • Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
  • Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
  • Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
  • Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
  • Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
  • Highly developed strategic thinking and analytical capability
  • Strong commercial and financial acumen
  • Confident using data, performance metrics and customer insight to drive decision making
  • Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context
Job Responsibility
Job Responsibility
  • Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
  • Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
  • Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
  • Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
  • Present strategic recommendations and investment cases to senior stakeholders
  • Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
  • Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
  • Lead strategic pricing, revenue optimisation and margin improvement programmes
  • Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams
  • Provide senior oversight and assurance of operational readiness, quality and consistency across all events
  • Fulltime
Read More
Arrow Right

Regional Operations Director - North and Scotland

Regional Operations Director - North & Scotland. Levy is the vibrant and exciti...
Location
Location
United Kingdom , Sheffield
Salary
Salary:
Not provided
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
  • Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
  • Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
  • Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
  • Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
  • Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
  • Highly developed strategic thinking and analytical capability
  • Strong commercial and financial acumen
  • Confident using data, performance metrics and customer insight to drive decision making
  • Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context
Job Responsibility
Job Responsibility
  • Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
  • Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
  • Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
  • Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
  • Present strategic recommendations and investment cases to senior stakeholders
  • Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
  • Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
  • Lead strategic pricing, revenue optimisation and margin improvement programmes
  • Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams
  • Provide senior oversight and assurance of operational readiness, quality and consistency across all events
  • Fulltime
Read More
Arrow Right

Regional Operations Director - North and Scotland

As Operations Director for the North & Scotland, you will lead the operational p...
Location
Location
United Kingdom , Liverpool
Salary
Salary:
Not provided
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
  • Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
  • Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
  • Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
  • Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
  • Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
  • Highly developed strategic thinking and analytical capability, with the ability to translate insight, data and market intelligence into clear, executable plans
  • Strong commercial and financial acumen, including experience building investment cases, pricing strategies, revenue optimisation models and margin improvement plans
  • Confident using data, performance metrics and customer insight to drive decision making, performance improvement and growth
  • Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context
Job Responsibility
Job Responsibility
  • Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
  • Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
  • Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
  • Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
  • Present strategic recommendations and investment cases to senior stakeholders, supported by robust commercial and performance data
  • Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
  • Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
  • Lead strategic pricing, revenue optimisation and margin improvement programmes
  • Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams to deliver compelling go-to-market propositions
  • Position the venue as a benchmark venue within the UK events and hospitality market through differentiated commercial strategies
  • Fulltime
Read More
Arrow Right

FLEX Senior Manager, Change Management and Communications

The Senior Manager, Change Management and Communications will be responsible for...
Location
Location
United States , Bethesda
Salary
Salary:
53.07 - 71.73 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
  • 4-year degree from an accredited university in Communications or related major
  • Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
  • Possess exceptional written and oral communication skills
  • Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
  • Strong personal leadership, organizational, relationship-building and negotiation skills
  • Self-starter with confidence, enthusiasm and strong customer service orientation
  • Ability to be detailed oriented, while maintaining alignment with broader organization objectives
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Ability to juggle multiple projects and many stakeholders
Job Responsibility
Job Responsibility
  • Assist with communications content creation, review + approval and distribution processes
  • Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets
  • Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
  • Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively
  • Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications
  • Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan
  • Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures
  • Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.)
  • Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
  • Develops targeted communications for associates describing change, rollout measurements and milestones
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
  • paid sick leave
  • PTO balance
  • minimum of 9 holidays annually
  • Fulltime
Read More
Arrow Right

Pharmacy Resident - PGY1

The Pharmacy Practice Resident is a licensed pharmacist participating in advance...
Location
Location
United States , Olathe
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Graduate of or graduating from an ACPE - accredited college of Pharmacy or otherwise be eligible for licensure
  • Licensed Pharmacist - State Board of Pharmacy After start date within 120 Days
  • Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Actively participates in organizational and departmental performance improvement efforts
  • Actively participates on the multidisciplinary team by consistently attending patient care rounds and providing patient-focused pharmaceutical care
  • Actively supports department staffing needs by flexing to other areas or alternative scheduling
  • Adheres to the hospital's Standards of Excellence
  • Attends majority of required residency events
  • Completes patient-specific medication profile reviews resulting in execution of protocol-based drug therapy
  • Adjusts doses as appropriate for patient-specific parameters
  • Continually reports medication incidents and adverse drug reactions
  • Demonstrates competence in the areas of critical thinking, interpersonal relationships, and self awareness skills
  • If applicable, participation in the quality management program is expected
  • Fulltime
Read More
Arrow Right

Pharmacy Resident - All PGY2 Programs

The Pharmacy Practice Resident is a licensed pharmacist participating in advance...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pharmacy Graduate of or graduating from an ACPE - accredited college of Pharmacy or otherwise be eligible for licensure
  • Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
  • Licensed Pharmacist - State Board of Pharmacy After start date within 120 Days
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Actively participates in organizational and departmental performance improvement efforts
  • Actively participates on the multidisciplinary team by consistently attending patient care rounds and providing patient-focused pharmaceutical care
  • Actively supports department staffing needs by flexing to other areas or alternative scheduling
  • Adheres to the hospital's Standards of Excellence
  • Attends majority of required residency events (journal clubs, brown bags, grand rounds)
  • Completes patient-specific medication profile reviews resulting in execution of protocol-based drug therapy
  • Adjusts doses as appropriate for patient-specific parameters such as renal or hepatic dysfunction
  • Continually reports medication incidents and adverse drug reactions
  • Demonstrates competence in the areas of critical thinking, interpersonal relationships, and self awareness skills
  • If applicable, participation in the quality management program is expected
  • Fulltime
Read More
Arrow Right