Job Description:
The Director, Implementation (U.S. + CAN) is a key member of the Business Transformation Office (BTO) reporting directly to the Senior Director, Deployment, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (DTT) a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. The Director, Implementation (U.S. + CAN) is responsible for designing, implementing, and executing DTT property deployment plans for U.S. and Canada hotels. This role will contribute to deployment expertise capabilities, designing, implementing, and executing deployment for the U.S. and Canada hotel portfolio for the Digital and Tech Transformation. The Director, Implementation will also be responsible for leading a team of Implementation Managers (3rd Party), the primary points of contact for hotels, once the deployment begins. Each Implementation Manager will be responsible for guiding a dedicated portfolio of ~15 hotels from the prepare and readiness stages ~4-6 months before the cutover date) through stabilization (~2 months post cutover date). This Director, Implementation will also serve as an escalation point for complex property issues and for liaising with above-property management, both internal and external. This position will partner closely with the Change Management, Learning, and Associate Experience teams, Global Technology partners, the command center, and external partner organizations. Key skills required include team leadership, program management, ability to collaborate with management, effective communication and support skills, and creative issue resolution.
