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Flex Director - Growth Partner Technology Management

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Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

57.16 - 96.87 USD / Hour
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Job Description:

This is a temporary role. Provides leadership for the development, implementation, and support of software/technology integrations to support long term technology partnerships resulting from growth initiatives including but not limited to mergers and acquisitions. This role will be responsible for external partner relationship management, internal stakeholder orchestration, project management, support escalation, and technical delivery for long term partnerships. This position manages day-to-day relationships, issues and priorities with stakeholders, providers, partners and global technology teams to drive seamless integration of new software products and platforms into Marriott’s technology ecosystem, support migration activities, ensure appropriate levels of support for the partner and optimize and document support and communication processes.

Job Responsibility:

  • Provides leadership for the development, implementation, and support of software/technology integrations to support long term technology partnerships resulting from growth initiatives including but not limited to mergers and acquisitions
  • Responsible for external partner relationship management, internal stakeholder orchestration, project management, support escalation, and technical delivery for long term partnerships
  • Manages day-to-day relationships, issues and priorities with stakeholders, providers, partners and global technology teams to drive seamless integration of new software products and platforms into Marriott’s technology ecosystem, support migration activities, ensure appropriate levels of support for the partner and optimize and document support and communication processes
  • Owns the external-facing technical relationship with the partner and aligns internal efforts to deliver value
  • Acts as the primary point of contact for both the external partner and the internal stakeholder teams for technical discussions, escalations, support tickets and other needs
  • Understands partner’s business goals and ensures Marriott work aligns with their evolving needs from a technical enablement perspective
  • Identifies new opportunities enabled by technical capabilities
  • Drives and project manages co-innovation projects, pilots, or initiatives that deepen the partnership
  • Manages day-to day relationships with external partner and internal IT teams as needed
  • Facilitates high-level technical discussions and builds trust with partner executives and technology leads
  • Brings Partner feedback into Marriott Global Technology to shape priorities, improvements, and investments
  • Owns the internal-facing orchestration of execution—ensuring delivery, structure, and reporting are sound and scalable
  • Manages new budget requests for partner support
  • Leads prioritization and funding efforts for partner initiatives through Technology Integrations, Global Technology, EPP/CWI or other forums
  • Serves as the primary point of contact to ensure that Partner issues are resolved in a timely fashion
  • Identifies any support or communication gaps and works to bring solutions forward to address
  • Provides overall project management of business projects/portfolios
  • Aligns internal technical and business teams to deliver on commitments
  • Drives DTT migration
  • Develops and maintains technical roadmap with prioritization
  • Guides and influences Global Technology teams without direct authority
  • Supports the successful deployment of DTT in the partner ecosystem
  • Serves as project manager for successful pull through of Global Technology strategies and partner technical roadmap
  • Plans and coordinates content for formal reviews with partner
  • Meets regularly with partner discipline and IT leaders and conducts periodic strategic business reviews and technical reviews, driving resulting action items
  • Facilitates recurring meetings with partner to review if any open problems require escalation and to discuss future roadmap
  • Owns KPIs, dashboards, and performance reporting to internal and partner stakeholders
  • Anticipates issues, develops mitigation plans, and keeps projects on track
  • Receives, handles, reports status and solves escalations directly from partner
  • Facilitates timely resolution of escalated service delivery problems and minimizes the impact of any partner service delivery issues
  • Provides early warning to the appropriate Technology, Product and Business leaders and team regarding degraded or missed service levels
  • Supports and follows defined IT Governance decision rights, standards and practices

Requirements:

  • 10+ years of software technology leadership experience, executing various approaches of systems
  • Five years recent experience as a primary point of accountability for one or more business functions catering to multiple customer groups
  • Seasoned technology leader well versed in IT strategy and business disciplines, with a good grasp of customer experience, project management, product development and integration
  • Demonstrated expertise of industry application platforms, trends, and best practices
  • Understanding of best practices in technology standards and processes
  • Use of ceremonies and processes associated with Development Life Cycle (SDLC) (e.g., Agile and Waterfall)
  • Strong process management, negotiating, influencing and problem resolution skills
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, and decide/influence appropriate courses of action
  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into technical strategies for the client organizations

Nice to have:

  • Experience in travel and hospitality software technology systems/products
  • Hands-on experience in innovation initiatives with external partners
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in business systems and process planning
  • Knowledge of business environment, service and support requirements and hospitality culture
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to understand business terms
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical
  • dental
  • vision
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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