Flex Director, Change Management Job at Marriott Bonvoy (Bethesda)

Flex Director, Change Management

As part of Marriott’s Change Management and Associate Engagement team, the Flex ...

Location

United States , Bethesda

Salary:

61.00 - 104.18 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree (or equivalent) from an accredited university required
8+ years’ experience leading change management, stakeholder engagement, or communications for business transformation initiatives
Proven track record consulting to business leaders and designing, developing, and implementing high-impact change and communications solutions in large organizations, using a variety of delivery methodologies
Ability to develop client-ready material and communicate effectively to a broad range of stakeholders (including senior leaders and hotel associates)
Strong writer with experience developing and presenting impactful communications and other materials
Demonstrated success working with and influencing cross-functional work teams in a matrix organization
Advanced degree a plus
Experience supporting change management efforts with legal, finance, or technology teams

Job Responsibility

Develop and deliver change management and engagement plans and activities, working across multiple internal disciplines as part of ongoing transformation efforts
Conduct change impact analyses and stakeholder assessments to determine change management needs for impacted stakeholders and define stakeholder engagement plans
Execute change and communications plans that effectively convey the vision, benefits, and progress of transformation efforts by audience ranging from senior leaders to frontline associates
Develop key messaging and materials to support stakeholder engagement, including written communications, presentations, talking points, speaking notes, and FAQs
Partner with HR Business Partner(s) and Organizational Capability leads and their teams to help identify risks, resistance and performance gaps, and work to develop and implement specific plans to mitigate/address concerns
Work closely with continent teams to localize deliverables and ensure consistent global message
Measure the effectiveness of change management and deployment efforts
set targets, track results and create plans to improve programs

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

FLEX Senior Manager, Change Management and Communications

The Senior Manager, Change Management and Communications will be responsible for...

Location

United States , Bethesda

Salary:

53.07 - 71.73 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
4-year degree from an accredited university in Communications or related major
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Possess exceptional written and oral communication skills
Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to juggle multiple projects and many stakeholders

Job Responsibility

Assist with communications content creation, review + approval and distribution processes
Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively
Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications
Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan
Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures
Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.)
Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
Develops targeted communications for associates describing change, rollout measurements and milestones

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave (for full-time positions)
paid sick leave
PTO balance
minimum of 9 holidays annually

Fulltime

Flex Director, Organizational Capability

The Organizational Capability (OC) COE is responsible for building business capa...

Location

United States , Bethesda

Salary:

61.05 - 87.01 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor of Arts or Sciences
At least 7 years of experience in supporting or leading organizational effectiveness and process design engagements
Proven track record partnering with business leaders to design and execute high impact organizational solutions in large, complex organizations
Demonstrated ability to lead and influence a wide range of cross-functional work teams and leaders within a matrixed organization
Strong autonomy and ability to advance complex and ambiguous work with considerable independence
Advanced communication skills, including presentation development and delivery for senior-level audiences

Job Responsibility

Facilitation of strategic vision-setting with senior executives to include definition of KPIs and design principles to guide work
Conducting external benchmarking to inform future state organizational or operating model design/enhancements
Establishing current state organizational baseline, including (but not limited to) headcount, staffing mix, technology, decisioning protocols, and task breakdowns by role
Mapping key functions within the future state organization and validating their suitability to purpose through comprehension capability decomposition
Establishing an interaction model between these functions to promote overall organizational efficiency
Designing organizations within each function, including leadership structures, spans, layers, and rationalized roles/responsibilities
Conducting technical assessments to determine where systems and technology (including AI) needs exist
Collaborating with Change & Communications, Learning & Development, and Talent Acquisition to define current state readiness versus further state need—building a comprehensive activation plan
Developing organizational capability tools, templates and methods to implement initiatives as well as educate business leaders on organizational capability and change management concepts and approaches
Consulting with Sr. Executive clients/stakeholders to translate business needs into organizational implications

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

FLEX Director, Digital Strategy & Execution

Location

United States , Bethesda

Salary:

61.00 - 102.35 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree (BA/BS) from an accredited university in Business Administration, Hospitality Management, Engineering, or a related major, or equivalent experience
MBA preferred
8+ years in business or strategy management, delivery of complex, enterprise/digital initiatives, data analytics, and visualization, demonstrating progressive career growth and patterns of leadership and exceptional performance
experience working with leadership/sr. management in establishing visions, formulating plans, and driving complex change through a highly matrixed, global organization
demonstrated experience in creating high-impact presentations and data visualizations to support storytelling and decision-making
solid understanding of the hospitality industry and be able to bring together colleagues with differing but valued perspectives
strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities
proven experience in strategic planning, execution, and experience in building business cases and product roadmaps to drive investment and resource decisions
robust analytical skills, including the ability to analyze data, draw conclusions, develop recommendations and report out
ability to work through ambiguous and open-ended business priorities and translate the same into clear business plans and definitions of success

Job Responsibility

Support cross-functional teams comprised of Digital Products and Marriott discipline and continent leadership to assess and develop organizational strategy and long-term plan for growth
Synthesize internal and external factors and consumer/technology/competitive trends as inputs to influence strategy formulation
Support cross-functional working teams and lead efforts to drive progress against the strategic plan
Partner with cross-functional and continent teams, including loyalty, analytics, global sales, revenue management, and technology, to develop innovative solutions and drive digital and Bonvoy member growth
Provide updates to leadership, help to drive decisions, resolve conflicts and monitor progress against plan
Assists in the execution of key cross-functional initiatives across Digital, other disciplines, and continents to drive the desired outcome
Helps to deliver the results on a portfolio of Digital-led initiatives, including the development and execution of a comprehensive plan to hit key milestones and deliverables
Secure needed program/project sponsorship and stakeholder buy-in through formal and informal channels
Provide timely communication to impacted teams and stakeholders to ensure awareness and alignment
Work with Insights, Strategy, and Analytics and Digital Performance team to develop appropriate project measurements and tracking

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

Flex Director, Business Process

The Flex Director, Business Process is a key member of the Associate Experience ...

Location

United States , Bethesda

Salary:

61.00 - 81.15 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, Computer Science, Engineering or related discipline
8+ years of progressive work experience in experience design, change management, operations/Six Sigma, consulting or a related transformation-oriented discipline
Demonstrated work experience in business process design, process innovation, or process transformation
Experience working in matrixed, global organization with exposure to coordinating across multiple functions and disciplines
Proven expertise supporting or leading large-scale, cross-functional transformation initiatives

Job Responsibility

Provide expertise, central orchestration, and frameworks for business process work across the organization
Lead the development of Marriott's cross-discipline business process architecture
Establish foundational end-to-end business processes focused first on areas most impacted by DTT
Conduct cross-discipline process discovery and design workshops to document current and future state business processes
Design, develop and maintain business process documentations
Conduct internal controls testing and consult with stakeholders
Develop and implement process solutions to improve operational efficiency, quality, and simplification
Function as a strategic senior technical expert within the department
Develop specific goals and plans to prioritize, organize, and accomplish work
Determine priorities, schedules, plans and necessary resources to promote completion of any projects on schedule

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Flex Director, Program Delivery Lead

The Program Delivery Lead drives and coordinates Digital delivery execution for ...

Location

United States , Bethesda

Salary:

61.00 - 99.03 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8+ years’ experience in digital product development and delivery, demonstrating a pattern of exceptional performance
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
4-year degree (BA/BS) from an accredited university in a digital/technical field, or equivalent experience
Strong experience leading with Agile development methodologies and participating in backlog refinement and sprint planning
Expertise in establishing and managing initiatives, epics, and underlying stories, tasks and issues in Jira
Proven ability to lead and work with cross-functional teams in support of business priorities

Job Responsibility

Set up and maintain Jira for key delivery capabilities, ensuring epics and issues are created for each team, validated via agile ceremonies, and linked appropriately to reflect scope, milestones, and dependencies
Identify, capture, validate, and drive completion of key technical delivery milestones and dependencies across technology teams, to support end-to-end release readiness
Work with reporting partners to ensure data extracted from Jira is accurate and representative of Digital deliveries and release plans
continuously improve Jira hygiene and reporting definitions
Identify, validate, track, and resolve dependencies and issues blocking Digital progress (e.g., back-end dependencies), protecting sprint commitments and escalating risks as needed
Manage Digital’s inputs to the Change Request (CR) process, coordinating required documentation and running items through the Change Control Board (CCB) on behalf of Digital
Partner with key technology teams to ensure aligned sequencing of efforts is on track
raise and drive resolution of key concerns impacting delivery outcomes
Ensure Scrum Masters across Digital teams are following expected standards, coordinating across teams and resolving delivery risks and dependencies as needed
Partner with the Digital Program Director and Digital Product leadership to position Marriott Digital for delivery success through proactive planning, transparent status, and crisp decision-making support

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

FLEX Senior Director, Organizational Capability

The Organizational Capability (OC) COE is responsible for building business capa...

Location

United States , Bethesda

Salary:

72.64 - 117.45 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor of Arts or Sciences
10+ years of experience in supporting or leading organizational effectiveness and process design engagements
Proven track record partnering with business leaders to design and execute high impact organizational solutions in large, complex organizations
Ability to lead and influence a wide range of cross-functional work teams and leaders within a matrixed organization
Strong autonomy and ability to advance complex and ambiguous work with considerable independence
Advanced communication skills, including presentation development and delivery for senior-level audiences.

Job Responsibility

Consult with Sr. Executive clients/stakeholders to translate business needs into organizational implications
Provide end-to-end client management of organizational capability efforts/transformations, including status tracking, progress reporting, budget management, and developing of senior executive briefing materials
Support business needs as an organizational subject matter expert including developing and implementing high quality, cost-effective organizational effectiveness products, programs and services
Access and synthesize data from a variety of sources to formulate informed viewpoints on organizational issues
Seek opportunities to leverage knowledge, resources and work activities across the OC COE and other MI departments/divisions
Coordinate activities of outside trainers and consultants, as required
Develop organizational capability tools, templates and methods to implement initiatives as well as educate business leaders on organizational capability and change management concepts and approaches.

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

Senior Director, Applied Research

Senior Director, Applied Research. Overview: At Capital One, we are creating tru...

Location

United States , San Francisco, California; Richmond, Virginia; New York, New York; Cambridge, Massachusetts; McLean, Virginia; San Jose, California

Salary:

318100.00 - 435700.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 6 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 8 years of experience in Applied Research
At least 5 years of people leadership experience

Job Responsibility

Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money
Leverage a broad stack of technologies — Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more — to reveal the insights hidden within huge volumes of numeric and textual data
Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation
Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences
Flex your interpersonal skills to translate the complexity of your work into tangible business goals

Fulltime

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Flex Director, Change Management

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