Flex Director, Change Management + Communications, Business Transformation Office, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Bethesda

Category:
Human Resources

Contract Type:
Not provided

Salary:

60.38 - 83.26 USD / Hour

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Job Description:

The FLEX Director, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team, reporting directly to the Senior Director, Change Management + Communications, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT) a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company.

Job Responsibility:

Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada
Coordinate communications deliverables through a formal review process while adhering to tight timelines
Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent-wide conferences, key meetings, and planning forums
Prepares timely status updates for leaders and senior executives
Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates
Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Executes the change management plan working closely with continent, Deployment, Learning and other teams
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment
Identifies, proposes solutions for and manages resolution of issues and risks to change management plan
Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates
Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction

Requirements:

4-year degree from an accredited university
master's degree strongly preferred
8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred)
experience on-property or above property in the U.S. and Canada strongly preferred
strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred
strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred
experience with large-scale business transformation, strongly preferred in hospitality
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
self-starter with self-confidence, enthusiasm, and strong customer service orientation
demonstrated ability to develop and execute a complex and comprehensive communications and change management plan
demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
experience working in or on behalf of a large-scale, global enterprise strongly preferred
excellent written and oral communication skills
experience developing clear, concise, and logically written business communications
ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
ability to work effectively in a complex, service-intensive, deadline-driven environment
ability to work with and influence cross-functional teams in a matrixed organization
ability to build strong relationships to leverage information and insights across key groups
ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
ability to be detailed oriented, while maintaining alignment with broader organization objectives
ability to juggle multiple projects and many stakeholders
basic project management skills
ability to complete deliverables with high quality and up to established standards
proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications

Nice to have:

experience with Smartsheet to streamline project management and collaboration
experience with email distribution tools such as Salesforce Marketing Cloud

What we offer:

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
paid sick leave
PTO balance
minimum of 9 holidays annually

Additional Information:

Job Posted:
October 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Flex Director, Change Management + Communications, Business Transformation Office