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Marriott Bonvoy Logo Marriott Bonvoy · Human Resources

Flex Director, Change Management + Communications, Business Transformation Office

United States, Bethesda 60.38 - 83.26 USD / Hour · Job Posted October 30, 2025
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Job Description

The FLEX Director, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team, reporting directly to the Senior Director, Change Management + Communications, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT) a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company.

Job Responsibility

  • Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada
  • Coordinate communications deliverables through a formal review process while adhering to tight timelines
  • Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent-wide conferences, key meetings, and planning forums
  • Prepares timely status updates for leaders and senior executives
  • Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates
  • Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
  • Executes the change management plan working closely with continent, Deployment, Learning and other teams
  • Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
  • Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment
  • Identifies, proposes solutions for and manages resolution of issues and risks to change management plan
  • Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates
  • Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction

Requirements

  • 4-year degree from an accredited university
  • master's degree strongly preferred
  • 8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred)
  • experience on-property or above property in the U.S. and Canada strongly preferred
  • strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred
  • strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred
  • experience with large-scale business transformation, strongly preferred in hospitality
  • strong personal leadership, organizational, relationship-building, and negotiation skills
  • outstanding formal and informal presentation skills
  • self-starter with self-confidence, enthusiasm, and strong customer service orientation
  • demonstrated ability to develop and execute a complex and comprehensive communications and change management plan
  • demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • experience working in or on behalf of a large-scale, global enterprise strongly preferred
  • excellent written and oral communication skills
  • experience developing clear, concise, and logically written business communications
  • ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
  • ability to work effectively in a complex, service-intensive, deadline-driven environment
  • ability to work with and influence cross-functional teams in a matrixed organization
  • ability to build strong relationships to leverage information and insights across key groups
  • ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
  • ability to be detailed oriented, while maintaining alignment with broader organization objectives
  • ability to juggle multiple projects and many stakeholders
  • basic project management skills
  • ability to complete deliverables with high quality and up to established standards
  • proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications

Nice to have

  • experience with Smartsheet to streamline project management and collaboration
  • experience with email distribution tools such as Salesforce Marketing Cloud

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO balance
  • minimum of 9 holidays annually
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