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Marriott Bonvoy Logo Marriott Bonvoy · Consulting

Flex Director, Business Process

United States, Bethesda Employment contract 61.00 - 81.15 USD / Hour · Job Posted May 03, 2026
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Job Description

The Flex Director, Business Process is a key member of the Associate Experience + Business Process (AX+ BP) team within the Business Transformation Office (BTO), reporting to the Senior Director of AX + BP. The position is primarily responsible for supporting transformation initiatives engaging the BTO's support. The BTO has been established to enable and accelerate transformation through unique approaches to strategic planning, program management, change management, associate experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will support the central orchestration and guidance on how business process design is approached and executed within transformation efforts to drive consistency, integration and value. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as the ability to work and collaborate across teams and disciplines.

Job Responsibility

  • Provide expertise, central orchestration, and frameworks for business process work across the organization
  • Lead the development of Marriott's cross-discipline business process architecture
  • Establish foundational end-to-end business processes focused first on areas most impacted by DTT
  • Conduct cross-discipline process discovery and design workshops to document current and future state business processes
  • Design, develop and maintain business process documentations
  • Conduct internal controls testing and consult with stakeholders
  • Develop and implement process solutions to improve operational efficiency, quality, and simplification
  • Function as a strategic senior technical expert within the department
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Determine priorities, schedules, plans and necessary resources to promote completion of any projects on schedule
  • Analyze information and evaluate results to choose the best solution and solve problems
  • Establish and support best practices, methods, processes, tools, and templates for successful execution of transformation efforts

Requirements

  • 4-year degree from an accredited university in Business Administration, Computer Science, Engineering or related discipline
  • 8+ years of progressive work experience in experience design, change management, operations/Six Sigma, consulting or a related transformation-oriented discipline
  • Demonstrated work experience in business process design, process innovation, or process transformation
  • Experience working in matrixed, global organization with exposure to coordinating across multiple functions and disciplines
  • Proven expertise supporting or leading large-scale, cross-functional transformation initiatives

Nice to have

  • Experience working with business process mapping tools, specifically Signavio
  • Consulting experience
  • Hospitality experience

What we offer

  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • paid sick leave
  • PTO
  • holidays
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