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This is a temporary position. Assist RMAS Revenue Managers with non-stakeholder-facing tasks, including but not limited to preparing for sales strategy meetings; managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties; supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability; implementing hotel sales strategies in the reservation and inventory systems; escalating technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner; and monitoring compliance with and participation in company promotions and eCommerce channels.
Job Responsibility:
Assist RMAS Revenue Managers with non-stakeholder-facing tasks
Preparing for sales strategy meetings
Managing room authorizations, rates, and restrictions
Communicating rate restrictions and strategies to properties
Supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability
Implementing hotel sales strategies in the reservation and inventory systems
Escalating technical questions related to the reservations and property management systems to the appropriate support desk
Monitoring compliance with and participation in company promotions and eCommerce channels
Supports RMAS Revenue Managers during the transition period
Analyzes information and evaluates results to choose the best solution and solve problems
Using computers and computer systems to program, write software, set up functions, enter data, or process information
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Generates and provides accurate and timely results in the form of reports, presentations, etc
Assists RMAS Revenue Managers with sales strategy analysis and refines as appropriate to increase market share for all properties
Analyzes period-end and other available systems data to identify trends, future need periods, and obstacles to achieving goals
Facilitates updates on the transient segments
Assists with the account diagnostics process and validates conclusions
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Explores opportunities that drive profit, create value for clients, and encourage innovation
Achieves and exceeds goals, including performance goals, budget goals, team goals, etc
Attends staff meetings to plan, organize, prioritize, coordinate, and manage activities and solutions
Establishes long-range objectives and specifies the strategies and actions to achieve them
Takes a predetermined strategy and drives the execution of that strategy
Understands and meets the needs of key stakeholders
Confirms hotel strategies conform to brand philosophies and initiatives
Confirms that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate
Assist Revenue Managers with the preparation for sales strategy meetings
Updates market knowledge and aligns strategies and approaches accordingly
Communicates proactively with properties regarding rate restrictions and strategy
Manages rooms inventory to maximize cluster rooms revenue
Assists RMs with pricing and provides input on business evaluation recommendations
Uses reservations systems and demand forecasting systems to determine, implement, and control selling strategies
Checks distribution channels for hotel positioning, information accuracy, and competitor positioning
Confirms property diagnostic processes (PDP) are used to maximize revenue and profits
Initiates, implements, and evaluates revenue tests and audits
Communicates brand initiatives, demand, and market analysis to stakeholders
Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities
Supports all co-workers and treats them with dignity and respect
Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Develops and maintains positive and productive working relationships with other employees and departments
Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner
Attends staff/forecast/long-range meetings as needed
Requirements:
2-year degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
1 year of experience in the revenue management, sales and marketing, or related professional area
OR 4-year bachelor's degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
1 year of experience in the revenue management, sales and marketing, or related professional area
Knowledge of revenue management concepts, processes, and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing, and inventory management
Skill in using a Yield Management system and interpreting pricing and inventory reports
The ability to analyze and summarize detailed data to make inferences and recommendations
Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics
The ability to manage rooms and function space restrictions and thresholds using systems or manually to maximize revenue/profit across all segments
The willingness to learn and ability to use computer systems and software packages
Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data
Knowledge of sales and marketing concepts
Uses basic computer hardware and software
Demonstrates ability to add, subtract, multiply, or divide quickly, correctly
Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Demonstrates understanding of written sentences and paragraphs in work-related documents
Communicates effectively in writing as appropriate for the needs of the audience