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Flemish Back Office Agent

https://www.randstad.com Logo

Randstad

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Location:
Greece, Athens

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you ready for the next step in your career as a Flemish Back Office Agent? How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound? We are seeking a highly motivated and detail-oriented Flemish Back Office Agent to join our client's team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintaining a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

Job Responsibility:

  • Collaborate with internal and external stakeholders to ensure excellent customer support
  • Participate in the Scrum process and monitor operational queues
  • Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors
  • Identify and highlight opportunities for process improvement
  • Conduct daily calls for alignment and improvement initiatives

Requirements:

  • Experience in online customer service
  • Product knowledge will be considered an asset
  • Strong analytical and prioritization skills
  • Active listening skills
  • Advanced communication skills
  • Availability to work in shifts, including weekends and holidays (excluding night shifts)
  • Proficiency in PC skills and MS Office, G-Suite
  • Fluency in Flemish & advanced English skills

Additional Information:

Job Posted:
May 11, 2025

Expiration:
December 30, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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