Fleet Vor Lead

• Supporting, coaching and developing a team of 8 VOR Specialists
• Will lead on formal management processes around absence, reliability and disciplinary
• Making sure day-to-day work runs smoothly and cases are handled efficiently
• Monitoring performance and helping the team meet targets for service, quality and turnaround times
• Stepping in to support more complex cases or escalations when needed
• Coordinating repairs, onward travel and vehicle storage
• Using data and feedback to identify improvements and make changes
• Building strong relationships with colleagues, suppliers and customers
• Supporting cost management while maintaining a positive customer experience

• Experience leading or supporting a team in a busy operational or contact centre environment
• A track record of improving performance and meeting targets
• Experience developing others and supporting team growth
• Clear, supportive communication style
• Comfortable making decisions and adapting in a fast-moving environment
• A practical, solution-focused approach
• Strong attention to detail and confidence working with data
• Collaborative, with the ability to build positive working relationships
• Experience in fleet, automotive, breakdown or repair environments

Experience in fleet, automotive, breakdown or repair environments

• All our employees are awarded shares, at no cost, so their share is in the success of growing our business
• Free RAC Ultimate breakdown cover - From your very first day
• Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
• Generous holidays - 23 days plus bank holidays (rising to 25 with service)
• Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
• Wellbeing support - 24/7 confidential support helpline for you and your family
• Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal