Fleet Technology Co-ordinator

• Manage and maintain the telematics platform, ensuring accurate setup of vehicles, drivers, and groups
• Configure dashboards, alerts, and reporting tools to meet operational and compliance requirements
• Monitor system updates and implement new features following quarterly releases
• Coordinate and oversee the installation and removal of hardware and associated telematics equipment across the fleet
• Ensure all installs and deinstalls are documented, scheduled efficiently, and carried out in line with compliance and safety standards
• Liaise with suppliers and internal teams to minimise downtime during equipment changes
• Ensure the telematics/camera system is fully operational at all times, proactively monitoring for faults or disruptions
• Respond quickly to any system downtime or technical issues, implementing immediate corrective actions to restore functionality
• Work closely with the supplier to resolve problems and prevent recurrence, maintaining business continuity
• Ensure data accuracy across the platform and related fleet systems
• Analyse trends to identify risk areas and recommend corrective actions
• Deliver familiarisation sessions and provide user guides for Webfleet functionality
• Act as the first point of contact for troubleshooting and liaise with the supplier for escalations
• Collaborate with Fleet leadership to identify technology enhancements and process improvements
• Channel feedback to the supplier for custom feature requests

• Proven experience with telematics platforms and fleet management systems
• Strong analytical skills with proficiency in Excel
• Excellent organisational and communication skills, with the ability to train and support users
• Ability to manage multiple priorities and work collaboratively across departments
• Experience in process improvement and technology integration projects

Familiarity with AI camera technology and advanced telematics features