Fleet Support Officer

• Advise customers on freight availability for delivery or collection, ensuring smooth communication and efficient service
• Maintain compliant customer texting, following up as required to ensure efficiency
• Collaborate with the Fleet team to optimise time slot bookings and delivery schedules
• Coordinate freight paperwork, manage depot freight
• Ensure all inbound containers are scanned into depot and ensure accurate recording on inbound ancillary equipment in S2
• Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily movement sheet
• Check with unloaders that manifests are completed and check discrepancy report
• Manage and update “Incomplete Deliveries” through S2, ensuring timely resolutions
• Take immediate corrective action for any missed or late pick-ups, ensuring minimal disruption to service
• Monitor and distribute emails in PUD and SA country inbox to the relevant people to ensure all requests are dealt with in a timely manner
• Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current
• Handle special delivery requests and prioritise urgent freight as needed
• Build strong relationships with service providers, contractors, and internal teams
• Participate in meetings and toolbox sessions to drive continuous improvement
• Arrange country manifesting with various on-forwarding agents – and follow up outstanding POD’s

• Excellent knowledge of South Australian regional locations
• Understanding of fatigue management, Dangerous Goods (DGs) compliance, and Chain of Responsibility (CoR)
• Strong problem-solving skills with a customer-centric approach
• Strong ability to plan, prioritise, and multitask in a fast-paced environment
• Experience with company-specific software (S2, Orcoda)
• Proficiency in Microsoft Office
• Excellent communication and interpersonal skills, with the ability to work well with others and support the team
• Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded

Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded