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Fleet Support Officer

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Northline

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Location:
Australia , Darwin

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you passionate about logistics and ready to take your career to the next level? Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Darwin. As a Fleet Support Officer at Northline, you will support the administration and customer service processes of our Fleet department, delivering on Northline’s promise of Customer Delight. This is a permanent-salaried position, Monday to Friday. If you are looking to take the next step in your career and build on your skills in Transport & Logistics, this is the career opportunity for you!

Job Responsibility:

  • Home Delivery Support: Advise customers on freight availability for delivery or collection, ensuring smooth communication and efficient service. Maintain compliant customer texting, following up as required to ensure efficiency
  • Time slot bookings: Collaborate with the Fleet team to optimise time slot bookings and delivery schedules. Coordinate freight paperwork, manage depot freight
  • Equipment Control: Ensure all inbound containers are scanned into depot and ensure accurate recording on inbound ancillary equipment in S2
  • Daily Movement Sheet: Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily movement sheet. Check with unloaders that manifests are completed and check discrepancy report
  • Incomplete Deliveries & Missed Pick-Ups: Manage and update 'Incomplete Deliveries' through S2, ensuring timely resolutions. Take immediate corrective action for any missed or late pick-ups, ensuring minimal disruption to service
  • PUD/NT Country Inbox: monitor and distribute emails in PUD and NT country inbox to the relevant people to ensure all requests are dealt with in a timely manner
  • Record Maintenance: Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current
  • Special Requests: Handle special delivery requests and prioritise urgent freight as needed
  • Relationships & Communication: Build strong relationships with service providers, contractors, and internal teams. Participate in meetings and toolbox sessions to drive continuous improvement
  • NT Country Manifest and Pricing: Arrange country manifesting with various on-forwarding agents – and follow up outstanding POD’s

Requirements:

  • Regional Expertise: Excellent knowledge of Northern Territory regional locations
  • Compliance Knowledge: Understanding of fatigue management, Dangerous Goods (DGs) compliance, and Chain of Responsibility (CoR)
  • Customer Focus: Strong problem-solving skills with a customer-centric approach
  • Planning & Organisation: Strong ability to plan, prioritise, and multitask in a fast-paced environment
  • Technical Skills: Experience with company-specific software (S2, Orcoda) and proficiency in Microsoft Office
  • Communication & Teamwork: Excellent communication and interpersonal skills, with the ability to work well with others and support the team
  • Understanding of Transport Regulations: Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded
What we offer:
  • Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry
  • Employee recognition programs - That recognise the value that the team and the individual bring to the Northline operation
  • Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it
  • Regular team building
  • Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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