Fleet Support Officer

• Timeslot Booking: Take ownership of creating and managing timeslot bookings with Distribution Centres (D.Cs), ensuring seamless scheduling and communication
• Home Delivery Processes: Manage and communicate with customers about their freight status, ensuring timely delivery or collection updates
• Fleet Efficiency: Collaborate with the Fleet team to optimise efficiency, including arranging “book-in” freight and managing “Incomplete deliveries” through S2
• Operational Support: Prevent missed or late pick-ups and take immediate corrective actions when necessary
• Customer Communication: Ensure daily compliant customer texting, follow up with non-responders, and handle special delivery requests
• Driver and Fleet Management: Maintain the “Driver Masterfile,” manage faulty or damaged PDAs, and oversee depot freight operations
• Documentation and Reporting: Prepare and manage delivery paperwork, as well as compliance reporting
• Relationship Building: Build and maintain professional relationships with the Northline teams, especially by liaising with Account Managers, Customers and PUD contractors
• Communication: Action internal and external phone calls and emails promptly, and coordinate driver paperwork presentation

• Health, Safety & Environment: Commitment to HSE practices and a strong understanding of Load Restraint Guidelines, Dangerous Goods, and Fatigue Management
• Detail-Oriented: Excellent planning abilities with a high attention to detail and the ability to work in a dynamic, fast-paced environment
• Analytical Skills: Sound analytical and planning skills with effective time management and multitasking abilities
• Communication: Excellent communication skills with a customer-centric approach to problem-solving
• Technical Proficiency: Experience using computerised systems, Microsoft Office suite, and a demonstrated background in the Transport and Logistics industry preferred but not essential

Demonstrated background in the Transport and Logistics industry

• Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry
• Employee recognition programs - That recognise the value that the team and the individual bring to the Northline operation
• Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it
• Regular team building
• Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more