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We’re seeking a motivated and capable leader to assist with the management of shift operations, including work scheduling, resource allocation, people leadership and customer relationships. This role plays a key part in ensuring safe, efficient and reliable transport operations while delivering excellent customer outcomes.
Job Responsibility:
Allocating vehicles in line with defined schedules
Using FSL (Salesforce) to improve customer service
Managing pickups and deliveries
Supporting recovery activities following breakdowns, accidents or other service disruptions
Proactively identifying and reporting opportunities to improve customer service
Maintaining and inputting accurate data into transport systems and producing reports
Applying Chain of Responsibility (COR) requirements in the workplace
Managing breaches of Australia Post policies, procedures and behavioural standards
Maintaining a safe working environment and enforcing WHS objectives
Assisting with safety investigations and observations as required
Requirements:
Ability to build and maintain strong, cooperative customer relationships
Well-developed problem-solving skills and the ability to resolve workplace conflict
Capability to influence others and facilitate change
Strong relationship-building and stakeholder engagement skills
Demonstrated leadership experience managing and developing teams
Knowledge of transport operations management
A commitment to self-awareness and continuous learning
Strong verbal and written communication skills
What we offer:
A collaborative and supportive team environment
Strong career development opportunities and mentorship
A culture where everyone feels valued, included and able to bring their authentic self to work