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Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
Job Responsibility:
Act as the primary point of contact for partner-led fleet service operations, cultivating strong, collaborative relationships and ensuring alignment with Waymo’s operational standards, policies, and strategic objectives
Facilitate the exchange of insights and best practices between Waymo’s operations and partner’s, fostering continuous fleet health and workshop efficiency improvements
Establish and scale initial fleet service, maintenance, and repair operations in new markets
Guide and manage a team of diagnostic technicians, setting priorities and ensuring effective task execution
Partner with Operations leads to guarantee cross-market operational consistency and robustly deploy procedural and technological changes
Provide performance updates and insights to Operations leadership which drive improvement and ensure accountability
Requirements:
Bilingual - competent speaking and writing both Japanese and English
5+ years of experience in a commercial operations and logistics role with a focus on fleet readiness initiatives
Proven ability to drive the execution of daily operational tasks, while ensuring operational efficiency
Demonstrated experience in managing multiple projects simultaneously while ensuring timely delivery and quality outcomes
Strong verbal and written communication and interpersonal skills, with the ability to work effectively with cross-functional teams, external partners and executives
Excellent analytical skills with the ability to interpret data to identify gaps and make informed decisions
Nice to have:
Ability to build and manage relationships, engage in-person, and foster cross-functional communication and alignment
Strong leadership skills with the ability to clearly communicate vision, set objectives, and provide timely guidance to enhance team knowledge
Skilled in analytical and critical thinking, problem-solving, risk assessment, management, and long-term planning and prioritization
Expertise in proactively identifying potential challenges, planning remediation steps, and developing risk mitigation strategies
Capability to lead and manage by setting and communicating a clear vision, inspiring teams, and aligning the team to organizational goals
Proven ability to motivate teams towards common objectives
What we offer:
Top-notch medical, dental and vision insurance
Mental wellness support
Gym membership
Special wellness programs
Competitive compensation
Bonus opportunities
Equity
Employees provident fund
Perks and employee discounts
Flexibility to work from another location for four weeks per year