Fleet Quality Technician

• Serve as the technical lead during robot deployments, identifying and resolving mechanical, electrical, and software integration issues in real time
• Own the root-cause analysis and resolution process for fleet quality issues that impact launch success or fleet uptime
• Design and implement scalable SOPs, tools, and diagnostics for frontline teams to reduce downtime and improve serviceability
• Collaborate with Engineering, Supply Chain, and Field Operations to close the loop between product issues and fixes
• Provide structured feedback to Product & Engineering teams and help pilot new hardware, software, or process changes in the field
• Build lightweight dashboards, diagnostic logs, and technical documentation that can be adopted across teams

• 4–6+ years in hardware operations, fleet maintenance, or field engineering with a focus on mechanical and electrical systems
• Deep experience troubleshooting mechanical, electrical, and IoT (connectivity/sensor/data) issues
• Strong systems thinking mindset—you see the big picture and design processes to solve root causes, not just symptoms
• Independent, self-motivated, and solution-oriented—you don’t wait to be told what’s broken
• Excellent communicator with the ability to work fluidly across technical and non-technical stakeholders
• Familiarity with SQL, JIRA, inventory systems (e.g., Oracle ERP), and basic data analysis to spot trends and validate fixes
• Comfortable in fast-moving environments and field-based problem-solving scenarios

• Prior experience in robotics, micromobility, autonomous delivery, or connected fleet operations
• History of developing technical SOPs, diagnostic workflows, or cross-team enablement tools
• Experience working closely with Engineering and Product teams to iterate on hardware or firmware in production environments

Offers Equity