Fleet Operations Administrator

• Manage Penalty Charge Notice (PCN) processes, including contesting, transferring, payments, and accurate record-keeping
• Oversee vehicle maintenance schedules, including services, MOTs, repairs, tyres, and supplier standards to minimise downtime
• Negotiate repair costs and liaise with repair centres to manage vehicle damage expenses effectively
• Maintain fleet schedules and vehicle location tracking, supporting service centres and managing third-party or PCN-related queries
• Administer insurance policies through the MID Portal, ensuring timely updates and accurate coverage
• Manage insurance claims, both new and historical, supporting prompt resolution
• Act as the primary point of contact for courier and stakeholder queries, providing guidance and escalating issues when needed
• Analyse telematics and driver behaviour data to support compliance with legal, contractual, and operational standards, including FORS accreditation
• Support financial reporting on Fleet P&L, identifying trends, risks, and opportunities for cost savings
• Prepare compliance and performance reports to ensure adherence to regulatory and business requirements
• Contribute to ongoing process improvements by developing and implementing policies and procedures to enhance fleet operations

• Proven experience managing vehicle hire, leasing, maintenance, damage, and repair within logistics or same-day delivery sectors
• Strong knowledge of insurance claims processing and PCN administration
• Familiarity with telematics systems and driver behaviour monitoring
• Understanding of compliance frameworks such as FORS accreditation and audits
• Financial acumen with the ability to analyse and report on fleet-related costs
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Experience working in client-focused, fast-paced environments

Knowledge of electric vehicles and emerging fleet technologies is advantageous

• An impressive holiday allowance that rises in line with your years of service
• Additional day off for your birthday so you can celebrate in style
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school
• Look after your wellbeing with access to a health and wellness program
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards
• Our ride to work scheme means you can keep fit while saving money