Fleet Manager - Cruise Retail Leadership at Sea

• Travel across the Viking fleet, supporting different ships and retail teams
• Step into stores and quickly assess opportunities, risks and priorities
• Provide leadership cover during holidays, gaps or peak trading periods
• Coach and develop onboard managers and teams to raise performance
• Support training, new launches and operational improvements
• Build strong relationships with cruise line partners and onboard stakeholders
• Drive high standards in guest experience, presentation and execution
• Share best practice across the fleet to improve consistency and results

• Strong retail leadership experience
• Confidence leading teams and improving performance quickly
• Experience coaching managers and developing capability
• Commercial awareness and a strong customer mindset
• The ability to adapt to new environments and different personalities
• Resilience, maturity and a hands-on approach
• Credibility with senior stakeholders and frontline teams alike
• Cruise, travel retail, hospitality or premium retail experience would be valuable, but strong leaders from other backgrounds are welcome too

Cruise, travel retail, hospitality or premium retail experience

• A unique global leadership role with real variety
• The opportunity to travel as part of your job
• Accommodation and living expenses covered while onboard
• The chance to work across a premium fleet environment
• Career development with an award-winning global retail business
• Full onboarding and travel support