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As the Fleet Dispatcher, you are expected to execute the day to day activity of your assigned tasks. This includes monitoring of the Central Canada fleets, accurately distributing, receiving and updating information. You would be responsible for identifying and participating in the resolution of issues relating to day to day activity of the driver. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
Job Responsibility:
Execute the day to day activity of assigned tasks
Monitoring of the Central Canada fleets
Accurately distributing, receiving and updating information
Identifying and participating in the resolution of issues relating to day to day activity of the driver
Transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements
Handling of all driver related macro messages or calls within assigned and overflow queues
Ensuring the system reflects an accurate portrayal of events and times
Immediately addressing all scheduling conflicts or issues as they arise
Providing drivers with plans and routing as required
Reporting and documenting of all customer service, planning, and driver related issues to the appropriate personnel
Ensuring day to day activity of Central Canada fleets are confirmed and complete by end of day
Forming positive working relations with all drivers
Requirements:
Dispatch and/or industry experience considered to be an asset
Dedicated experience providing customer service in a similar work environment
Well organized, an excellent communicator and have a keen sense of timeliness
Demonstrated attention to detail, communication, problem solving and planning abilities
Ability to multitask and to thrive in a fast-paced environment
Excellent interpersonal and communication skills
Proven analytical and critical thinking skills
Excellent problem-solving abilities
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams