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ANC is looking for a dynamic Delivery Experience Lead / Transport Supervisor / Fleet Controller to join our team at ANC at our client’s site in Berrinba, QLD. This role will focus on managing and optimising our fleet of Delivery Professionals (DPs), ensuring they are well-resourced, motivated, and performing at their best. As a Delivery Experience Lead, you will play a key role in executing the Delivery Professional value proposition, retention strategies, and training programs to support the success of our fleet and enhance the customer experience.
Job Responsibility:
Delivery Professionals (Drivers) Onboarding & Retention: Manage the onboarding process, build strong relationships with DPs, and drive high retention rates
Performance & Competency Management: Lead performance reviews, identify areas for improvement, and execute strategies to drive performance
Safety & Compliance: Foster a culture of safety and ensure compliance with all safety policies and reporting requirements
Collaboration: Work with internal teams to provide tools and resources to support DPs in achieving operational and client goals
Data & Process Improvement: Identify inefficiencies, optimise processes, and contribute to continuous improvement in fleet operations
Requirements:
Relevant experience in an operational role, ideally in transport or delivery industry
Proven ability to lead teams, drive performance, and build strong relationships
Strong communication, interpersonal, and influencing skills
Flexibility to work weekends as part of a regular schedule or based on business needs
Experience in performance management, budget tracking, and process improvements
Knowledge of safety and compliance requirements within the transport industry
Proficiency in Microsoft Office, freight management systems and other industry required technology
Proactive with strong problem-solving and analytical skills
Ability to manage multiple priorities and make decisions under pressure
Customer-focused mindset with a passion for improving service delivery and customer experience
Excellent organisational and time management skills
Flexible and adaptable to changing business needs
Full working rights in Australia
What we offer:
Career Growth Opportunities: With ANC’s strong focus on internal growth, there are numerous opportunities for career progression within the company
Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement
Work with a dedicated and exceptional team that values collaboration, problem-solving, and customer centricity
Paid Parental Leave: Generous paid parental leave to support you during important life moments
Corporate Discounts: Access to exclusive corporate discounts on health insurance, and retail offers
Employee Assistance Program: Health and wellness support through our EAP
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