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This position takes drink and food orders at the bar and fills any drink orders from the tables. They also assist with helping the rest of the Front of House where needed. Performs all functions in accordance with applicable laws and gaming regulations. This position is responsible for ensuring the operational viability and profitability of Flat-Water Bar through the coordinated/cooperative efforts of all co-workers and F&B Management.
Job Responsibility:
Takes drink and food orders at the bar and fills any drink orders from the tables
Assists with helping the rest of the Front of House where needed
Ensures the operational viability and profitability of Flat-Water Bar
Greet guest and team members eagerly upon arrival
Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
Maintaining attendance to ensure Casino and Guest has necessary coverage
Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Makes effort to keep informed of company information and communications
Ensure the operational effectiveness of the bar through the bartending team
Serve as a role model to staff and management
Help in maintaining a workplace that is comfortable, clean, and fun
Helps ensure the smooth delivery of products to the guests
Seeks help/advice from the bar supervisor or manager as needed
Strives to improve the overall operation of the bar and the customer experience
Interacts with customers daily to ensure 100% customer satisfaction
Leads by example, follows direction, and ensures all aspects of the operation are met and delivered
Always mindful of ways to save/generate revenue for the casino
Holds him/herself accountable above all normalcies for the good of the department
Knows his/her weaknesses and seeks help/advice in those areas
Accepts full responsibility for all failures and fixes said failures ASAP
Knows and follows all casino policies and procedures
Attends all meetings that are required
Follows all city, county, state, federal & tribal laws
Assisting all staff and leading by example as the customer satisfaction process continues
Provides self as necessary to all staff and management
Provide fast, friendly, professional, and responsive customer service
Able to multi-task: able to serve multiple guests and beverage servers at one time
Must know cocktail/bar mixes and follow all recipes for all drinks including utilizing proper equipment and garnish for all related beverages
Up-sells all products as an additional method of increasing sales
Knows and promotes current casino events and programs
Uses the 10/5 rule: ten feet-make eye contact and smile, five feet-greet and speak to the customer
Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino
Requirements:
Prior customer service in a fast-paced environment preferred
Must have excellent customer service/communication skills
Must maintain a neat and professional appearance
Must maintain good posture and poise throughout your shift
Previous bartending experience
High school diploma or GED
At least six (6) months bartending experience in a full-service bar and/or restaurant
Basic knowledge of POS systems
Good interpersonal skills and knowledge of computers, basic understanding of bar equipment
Available to work required schedule which may include nights, weekends, and holidays and overtime when needed
Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations
Must be able to provide all documents required to show the incumbent is eligible to work in the United States
Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
Otoe Missouria Gaming Permit
Liquor License
Food Handlers Certification
Must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs.
Must be able to stand for extended periods of time