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Flagship Store Manager

United Kingdom, London · Job Posted April 05, 2026
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Job Description

As the Store Manager of one of our flagship stores you will be responsible for the leadership of your store, providing an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.

Job Responsibility

  • Responsible for the leadership of your store
  • Providing an exemplary customer experience to every patient and customer
  • Empower your team to nurture customer relationships to deliver sales through service
  • Inspire your team daily to deliver exceptional results
  • Create a thriving store environment
  • Work within your store alongside your team to assist customers and find the products and services that best meet their needs
  • Use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to optimise patient care and profitability
  • Work collaboratively with the regional team and the Support Office to influence and drive change to optimise business performance
  • Develop your clinical knowledge through our industry-leading ‘Step into Optics’ training programme

Requirements

  • Experience leading a large team within a retail setting
  • Minimum of 6 months optical experience
  • Candidates who can travel to different stores across a geographical area
  • Candidates who will be flexible to work a variety of shift patterns throughout the week

Nice to have

  • Experience working within a clinical or Optical environment
  • Experience leading a team within a customer facing setting

What we offer

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Clinical and Non-Clinical Career development opportunities
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
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