Fixed Network Assurance Engineer

The Fixed Network Assurance NMC associate engineer carries out activities concerning the operation and maintenance of the Fixed & IP core network at all the company’s sites. The job holder of this role will be in a preparation stage for gaining an expertise position (band H) as the rest members of the same team in a later stage. His duties consist of performing the remote monitoring of network quality and performance, and the diagnosis and rectification of problems. Maintains a high level of knowledge of services provided to Vodafone customers. Escalates and manages incidents or problems that could affect those services, in a competent, professional, and timely manner, sustaining the availability and quality of these services. Furthermore, act as a single point of contact for Company’s internal technical departments and customer care, Regional NOCs as well as for foreign and domestic operators.