CrawlJobs Logo

Fixed & IoT Services 2nd Level Support Team Leader

vodafone.com Logo

Vodafone

Location Icon

Location:
Greece , Athens

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Responsible for leading and developing a technical support team delivering high-quality operational support for Fixed, IoT, Cloud, and SDN services to Corporate & SME customers. The role ensures service availability, incident resolution, customer satisfaction, and continuous improvement while aligning with Vodafone’s operational standards and strategic objectives.

Job Responsibility:

  • Responsible for VBTS call centre activities
  • Responsible for 1st and 2nd level support activities for Vodafone Fixed, IoT, Cloud and SDN services to Corporate & SME customers
  • Lead, coach, train and motivate a team of support technicians to deliver consistent, high-quality service
  • Conduct regular one-to-ones, performance reviews, and development planning
  • Coordinate daily activities and monitor service performance, SLAs and KPIs, taking corrective actions where required
  • Act as 1st level management escalation point for customer related issues
  • Drive customer satisfaction by ensuring timely communication and issue resolution
  • Coordinate with internal teams and third-party vendors and partners
  • Provide technical guidance and decision support for complex issues across Fixed, IoT, Cloud, and SDN services

Requirements:

  • At least 2 years of experience in technical support on fixed services
  • Bachelor’s degree in Engineering, Telecommunications, or related field
  • Excellent knowledge in xDSL/FTTx technology and mobile networks
  • Relevant technical certifications (Security, Cloud, Networking, or IoT)
  • Excellent oral and written communication skills in Greek and English
  • Knowledge of performance indicators
  • Customer obsessed – emphasis on quality and excellence
  • Excellent organizational and leadership skills with a problem solving ability
  • People engagement and motivation skills
  • Ability to make decisions under pressure and manage competing priorities
What we offer:
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts

Additional Information:

Job Posted:
March 13, 2026

Work Type:
Hybrid work
Icon
Vodafone - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Fixed & IoT Services 2nd Level Support Team Leader

New

Planning Manager

Are you ready to lead one of the most ambitious industrial transformations in Eu...
Location
Location
United Kingdom , Port Talbot
Salary
Salary:
70000.00 GBP / Year ▼
https://www.randstad.com Logo
Randstad
Expiration Date
June 09, 2026
Flip Icon
Requirements
Requirements
  • Substantial background in planning large capital projects, preferably in heavy industry, energy, or infrastructure
  • Expert-level knowledge of Primavera P6, schedule analytics, and Earned Value Management (EVM)
  • The credibility to influence senior leaders and the ability to explain complex plans clearly to stakeholders
  • Proficiency with NEC contracts and schedule impact assessments is highly valued
Job Responsibility
Job Responsibility
  • Set the planning standards and governance for a multi-year programme
  • Directly influence executive-level decision-making
  • Drive the transition to a greener, lower-carbon future by overseeing the construction of the world's largest electric arc furnace
What we offer
What we offer
  • 35 days holiday
  • Fulltime
Read More
Arrow Right
New

Human Resources Manager

A growing manufacturing company in Vista is seeking an experienced Human Resourc...
Location
Location
United States , Vista
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of HR management experience required
  • Strong understanding of HR practices within manufacturing or industrial environments
  • Knowledge of California labor laws and workplace compliance requirements
  • Ability to manage multiple priorities in a deadline-driven environment
  • Strong communication, leadership, and conflict resolution skills
  • Ability to maintain confidentiality and professionalism at all times
Job Responsibility
Job Responsibility
  • Oversee daily HR operations including employee relations, policy administration, compliance, and personnel management
  • Ensure compliance with employment regulations including wage and hour laws, OSHA, FMLA, ADA, and workers’ compensation requirements
  • Maintain HR records, reporting, and personnel documentation
  • Support investigations, disciplinary actions, and conflict resolution processes
  • Partner with leadership on workforce planning and organizational initiatives
  • Lead recruiting efforts for manufacturing, operations, and corporate positions
  • Coordinate onboarding, orientation, and training initiatives
  • Support employee development, succession planning, and retention strategies
  • Develop and maintain training programs related to safety, compliance, and workplace expectations
  • Provide coaching and HR guidance to supervisors and managers
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Ikea Food Co-worker (Part Timer)

Thanks to us, customers, co-workers and people at home can have a better everyda...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You are inspired by IKEA’s culture and values and have a passion for food and people’s everyday life at home
  • You are sales-driven, always striving to exceed customer expectations and enhance their experience
  • You enjoy working in a dynamic environment and are motivated by continuous improvement and innovation
  • You have strong communication skills and the ability to build trustful relationships
  • You possess planning, organizational, and analytical skills
  • You have experience working in a high-volume, customer-facing environment
  • You are self-reliant, self-motivated, and can work both independently and as part of a team
  • You works closely with the team to manage daily operations
  • Responds to customer feedback to improve services
  • Ensures compliance with global and national standards
Job Responsibility
Job Responsibility
  • Contribute to implementing the global and national compliance standards to secure a safe environment for customers and co-workers
  • Contributes to the IKEA brand position by acting as a brand ambassador for IKEA and IKEA Retail Food
  • Contributes to securing the customer experience and exceeding customer expectations
  • Applies the retail foundations and sales steering tools optimising commerciality
  • Contributes to continuous improvement by seeking and acting upon customer feedback
  • Act on own initiative and both give and take responsibility when taking actions
  • Ensures own development through building competence and contribute to a high performing team
  • Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans
  • Contribute to the implementation of the global and national sustainability strategies
  • Parttime
Read More
Arrow Right
New

Maintenance Technician- Sign On Bonus--Ocean Pines

Opportunity for career advancement in a fast-paced, growth-oriented organization...
Location
Location
United States , Duck
Salary
Salary:
18.00 - 26.00 USD / Hour
capitalvacations.com Logo
Capital Vacations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in general maintenance, plumbing, electrical, or HVAC preferred
  • High School Diploma
  • Have a valid driver's license and proof of insurance
  • Have and maintain a good driving record clear of significant violations
  • Knowledge of the Timeshare industry
  • Experience in general resort maintenance such as landscaping, construction, and upkeep
  • Able to read construction work orders and use basic tools
Job Responsibility
Job Responsibility
  • Routine maintenance, repairs, and ensuring facility safety and functionality
  • Implements preventative maintenance programs such as A/C filters, fire extinguishers, and appliances
  • Maintains daily upkeep, included but not limited to painting, plumbing, electrical work, moving furniture, hanging drywall and landscaping clean-up
  • Completes maintenance calls, general upkeep of Sales Center and Welcome Center
  • Notifies manager of any issues
  • Assists guests when needed
  • Completes all other duties as requested
What we offer
What we offer
  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long-term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Fulltime
Read More
Arrow Right
New

Senior Manager Talent Acquisition

The Senior Manager Talent Acquisition will drive the recruitment for large funct...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Masters's degree in Human Resources, Business Administration, or a related field
  • Minimum of 14 years of experience in talent acquisition, with specific experience in a managerial or leadership capacity in large global organizations
  • Deep understanding of the Indian talent market, recruitment trends, best practices, and compliance requirements
  • Experience with leveraging talent acquisition technologies to create a strong candidate experience
  • Proven track record of success in sourcing and selecting top talent across various functions and levels
  • Experience partnering with external RPO partners and consultants
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build relationships with candidates, hiring managers, and other stakeholders
  • Results-oriented mindset with a focus on driving outcomes and delivering exceptional results
Job Responsibility
Job Responsibility
  • Recruitment Strategy and Planning: Develop and implement talent acquisition strategies aligned with Amgen India’s business objectives and growth plans
  • Partner with senior leaders to understand hiring needs and workforce planning requirements
  • Establish and maintain recruitment metrics and KPIs to measure the effectiveness of recruitment efforts
  • Sourcing and Candidate Outreach: Utilize a variety of sourcing methods, including job portals, social media, networking, external partners, and referrals, to attract qualified candidates
  • Build and maintain a pipeline of diverse top talent for current and future hiring needs
  • Develop creative and innovative approaches to engage passive candidates
  • Candidate Screening and Selection: Conduct thorough screening of candidates to assess their qualifications, skills, and fit for the organization
  • Manage interviews with hiring managers and other stakeholders
  • Lead the candidate selection process, including offer negotiations and closing candidates
  • Oversee the recruitment process managed by the external RPO provider
What we offer
What we offer
  • competitive annual base salary
  • health and welfare plans for staff and eligible dependents
  • financial plans with opportunities to save towards retirement or other goals
  • work/life balance
  • career development opportunities
  • Fulltime
Read More
Arrow Right
New

Ski Lift Electrician

Join Sunday River's Mountain Ops Electrical Team and spend your days in the moun...
Location
Location
United States , Newry
Salary
Salary:
32.00 - 37.00 USD / Hour
boyneresorts.com Logo
Boyne Resorts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years’ experience working with detachable and fixed grip chairlifts
  • Education and experience with high and low voltage control and PLC driven systems
  • Proficiency with industrial controls, including programming and troubleshooting PLCs and digital drives
  • Working knowledge of word processing, spreadsheets, internet navigation and email
  • Must possess a valid driver’s license in good standing
Job Responsibility
Job Responsibility
  • Perform advanced maintenance functions as required by codes regulating the operation of Aerial Tramways along with those set forth by the manufacturer of the lifts
  • Perform adjustments and inspections to lifts
  • Rebuild basic and advanced components
What we offer
What we offer
  • Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
  • Resort discounts on dining, retail, lodging, and spa
  • health insurance
  • 401(k) plan
  • HSA match
  • dental insurance
  • life insurance
  • vision insurance
  • PTO
  • Fulltime
Read More
Arrow Right
New

Mobile Associate - Retail Sales

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the...
Location
Location
United States , Fox Point
Salary
Salary:
18.00 - 23.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
  • Effective at balancing customer needs and performance goals (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
  • Approaching service and sales needs with composure, integrity and compassion
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
  • Successfully identify and handoff small business leads
What we offer
What we offer
  • Annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Parttime
Read More
Arrow Right
New

Office Assistant

Part-time office assistant for a small "Old Florida" style 18 Unit timeshare res...
Location
Location
United States , Myrtle Beach
Salary
Salary:
16.00 - 18.00 USD / Hour
capitalvacations.com Logo
Capital Vacations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • 2-3 years of experience in the hospitality field
  • Advanced computer skills –proficient in Microsoft Office-Word, Excel, Access, PowerPoint
  • Strong experience in operating and maintaining office equipment, computers, copiers, facsimile, postal meters and calculators
  • Excellent organizational and prioritizing skills
  • Excellent customer service and problem-solving skills
  • Excellent communications skills
  • verbal and written, bilingual is a plus
  • Ability to multi-task
  • Ability to work independently
Job Responsibility
Job Responsibility
  • Assists the General Manager and management team as needed
  • Assists with meeting preparations (resort owners, staff, etc.)
  • Takes notes and prepares minutes for all meetings
  • Files documents
  • Assists with orientation of all new hires, completing new hire paperwork and submitting to HR
  • Works directly with HR to complete and submit worker’s comp claims, insurance enrollments, etc.
  • Assists with customer service issues
  • Monitors daily sales, prepares and makes deposits, records and files payables
  • Assists with other departments as necessary
  • Hospitality, Activities, Housekeeping, etc.
What we offer
What we offer
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Parttime
Read More
Arrow Right