Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President Job at Citi (London)

Job Description

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Job Responsibility

Management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues
Driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions

Requirements

Proven experience providing comprehensive technical and business support directly to Front Office users within a financial institution, demonstrating a strong understanding of financial products (e.g., Fixed Income/Rates) and ensuring quick issue resolution
Know procedures in maintaining and managing critical application systems, including daily checks, continuous monitoring, regional handovers, and adherence to SLAs. Strong ability in incident handling, triage, escalation, communication, troubleshooting, and resolution
Demonstrated hands-on technical experience in Linux environments, including system administration, bash scripting, and relational databases
Ability to assess the risk and impact of production issues, define scope for complex problem resolution, and drive application enhancements for stability and efficiency
Liaising between users/traders, internal technology groups, and vendors. Effectively prioritizes bug fixes and support tooling requirements, demonstrating sound communication and diplomacy
Acts as a Subject Matter Expert (SME) to senior stakeholders, coaches junior analysts, and develops/maintains comprehensive technical support documentation and operating standards

Nice to have

Ability to communicate appropriately to relevant stakeholder (EU Govies, GILTS, Repo traders etc)
Experience working with eTrading platforms and the market connectivity using ION, as well as order management and lifecycle
Understanding of Bonds, Swaps, Repo, trading, risk and pricing
Python, Grafana, Linux, SQL, KDB knowledge
Good understanding of incident management with ServiceNow, JIRA
Ability to identify, implement, and drive the adoption of Generative AI solutions to optimize workflows and enhance team efficiency
Trade floor support experience
Foundational understanding of OpenTelemetry (OTEL) principles and components) to aid in the effective monitoring and troubleshooting of applications

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

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Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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