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As a Fixed Access Performance & Benchmarking Expert within the Group Network Fixed Access Engineering function, the individual will play a pivotal role in enhancing the stability and performance of Fixed Networks across eight European markets. This role involves leading performance benchmarking frameworks, designing and reviewing Key Performance Indicators (KPIs), and supporting dashboard development. The work directly contributes to improving customer experience and service quality, while promoting best practices and optimisation across Vodafone’s Fixed Access Networks.
Job Responsibility:
Lead root cause analysis of performance degradation across markets and network dimensions
Coordinate initiatives across European markets and vendors to resolve network issues and enhance customer experience
Design and review KPIs for Fixed Access Networks, ensuring alignment with customer-centric performance standards
Develop dashboards and reporting tools for Fixed Access Engineering teams
Drive automation and data correlation projects in collaboration with Big Data departments
Estimate and manage budgets for benchmarking, crowdsourcing, and probe-related projects
Promote best practices and quality standards across markets
Present performance insights to senior leadership and quality boards
Lead optimisation activities and conduct deep dives into network performance
Requirements:
University degree in Telecommunications
Minimum of 5 years’ experience within a telecommunications operator or organisation managing large, diverse Access & IP infrastructures
Strong knowledge of Fixed Access technologies (HFC, FTTH, xDSL, Wholesale)
Proficiency in data visualisation tools (Tableau, Qlik, Power BI) and scripting languages (Python)
Demonstrated project management and stakeholder engagement capabilities
Expertise in KPI-driven performance management and automation
Fluency in English
Strong collaboration and results-oriented mindset
Nice to have:
MBA is recommended
What we offer:
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
23 days off
Special Paternal Program - 4 months of paid paternity leave