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We are seeking a Fixed Access Analytics and Process Automation Expert to drive automation, performance insights, and data‑led optimisation across Vodafone’s Fixed Access networks. This role focuses on transforming performance monitoring and reporting through advanced analytics, BI tools, and automation, while supporting capacity management, customer experience, and network quality across multiple European markets.
Job Responsibility
Automate performance monitoring, reporting, and executive dashboards using BI and analytics tools
Design and deliver dynamic reports and dashboards to support Fixed Access Engineering and Network Performance teams
Analyse traffic forecasts, trends, and patterns to identify congestion risks and propose mitigation actions
Own and maintain in-home performance reporting, with a strong focus on CPE, Wi-Fi, and customer experience KPIs
Support capacity management activities to ensure optimal performance across Fixed Access technologies (HFC, FTTH, XDSL, Wholesale)
Implement and maintain KPIs requested by engineering teams, including deep-dive analyses and taskforce support
Collaborate with DOSS and other internal teams to integrate data sources and improve service quality
Contribute to the virtualisation, hardening, and continuous improvement of monitoring and reporting platforms
Requirements
An experienced professional with strong exposure to telecommunications environments supporting large-scale access and IP infrastructures
Highly skilled in creating analytical reports and dashboards using BI tools such as Power BI and Qlik in cloud environments
Confident working with automation and scripting to manage and transform large volumes of performance data
Knowledgeable in fixed access technologies including HFC, FTTH, XDSL, Wholesale, and customer premises equipment (CPE, ONT, MTA)
Experienced in performance, capacity, and customer experience monitoring
A collaborative team contributor with strong communication and stakeholder engagement skills
Comfortable working in a project-oriented, multi-market environment
Fluent in English
What we offer
Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
Special Paternal Program - 4 months of paid paternity leave