Five9 Administrator Job at Realign

Senior IT Systems Administrator

This is a Contract to permanent position, offering an exciting opportunity to su...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in IT systems administration or a related field
Proficiency in tools such as Slack, Rippling, Google Workspace, Freshservice, and Azure Sentinel
Familiarity with Airtable, HubSpot, Confluence, Figma, and Five9 platforms
Strong troubleshooting and problem-solving skills for both hardware and software issues
Demonstrated ability to manage endpoint security operations and SaaS services effectively
Experience in vendor management and IT inventory oversight
Solid understanding of network administration and optimization, including Ubiquiti systems
Excellent communication skills and ability to collaborate across teams

Job Responsibility

Manage and maintain SaaS services, endpoint security, vendor relationships, and IT inventory to ensure smooth day-to-day operations
Oversee technical support for end-users, addressing issues promptly to maximize productivity
Lead hardware and software deployment, troubleshooting, and maintenance efforts
Collaborate with People Operations to streamline onboarding and offboarding processes, including equipment provisioning through Rippling
Administer and optimize office networks, ensuring robust connectivity and reliability using Ubiquiti
Support Google Workspace operations, maintaining functionality and resolving issues as needed
Work closely with internal development teams to provide technical assistance for proprietary applications
Implement security best practices across IT systems and networks to safeguard organizational data
Ensure the functionality of Google Meet and AV equipment within conference rooms to support uninterrupted meetings
Standardize processes and establish operational best practices to improve transparency, speed, and quality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Delivery Consultant - Connect and Lex

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Austin

Salary:

131300.00 - 177600.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Manager, Contact Center Operations

Under the direction of the Director of Contact Center Operations, the Manager, C...

Location

United States , Denver

Salary:

86800.00 - 112900.00 USD / Year

InnovAge

Expiration Date

Until further notice

Requirements

Bachelor of Arts / Sciences in Business Administration, Communications, or related field, comparable experience may be considered
8+ years of experience in contact center operations, preferably in a regulated industry
5+ years in a supervisory or management role overseeing multi-site teams
Demonstrated success in improving operational performance and customer satisfaction
Experience with contact center platforms (e.g., Five9 and EPIC) and CRM systems
Strong understanding of contact center metrics, workforce management, and compliance standards
Excellent communication, coaching, and stakeholder management skills

Job Responsibility

Oversee daily operations across multiple contact centers, ensuring consistent execution of service standards and KPIs
Develop and manage staffing schedules to meet contact volume demands and customer satisfaction goals
Implement alternative staffing models as needed, balancing budget constraints and performance metrics
Monitor adherence to contact handling protocols, documentation standards, and escalation procedures
Supervise inbound and outbound contact activities, ensuring timely and accurate resolution
Partner with cross-functional teams to align contact center operations with broader organizational goals
Identify and resolve operational inefficiencies through workflow enhancements and technology optimization
Lead onboarding, training, and cross-training initiatives for new and existing staff
Maintain accurate records of training, performance metrics, and compliance documentation
Ensure all required education and certifications are completed via internal LMS platforms

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays
401(k) plan with company match

Fulltime

Patient Support Specialist

The Patient Support Specialist, under the direction of the Supervisor, is respon...

Location

United States , Whippany

Salary:

19.00 USD / Hour

ConnectiveRx

Expiration Date

Until further notice

Requirements

Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus)
1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Communication skills: ability to convey information in easy-to-understand language
Customer Focus
high level of empathy and emotional intelligence

Job Responsibility

Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds
Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence
Based on volume, may also process claims and/or may answer phones
Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues
Performs other assignments as needed
May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing)

What we offer

Immerse yourself in an excellent company culture with fun events and volunteer opportunities
Enjoy competitive benefits, including medical, dental, vision, and more
Please take advantage of our 401k package with a dollar-for-dollar match-up
Generous PTO and paid holiday days are offered
Embrace opportunities for professional and personal growth in our team-oriented atmosphere

Fulltime

New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...

Location

United States , Delray Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in IT training, instructional design, technical enablement, or learning and development
Strong knowledge of Microsoft 365
Excellent communication, facilitation, and content development skills
Ability to translate technical concepts into practical, user-friendly training.

Job Responsibility

Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
Create and maintain training content, including videos, guides, tutorials, and job aids
Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
Gather feedback and measure training effectiveness to continuously improve programs.

New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...

Location

United States , New Albany

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

K Kitchen Representative

Location

United States , Decatur

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Excellent communication skills
Team player who can work well with others or independently
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

Job Responsibility

Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

What we offer

Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan

New

Restaurant Assistant Manager

This position assists the Restaurant Manager (RM) with daily operations of the r...

Location

United States , Holly Springs

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Full time required
availability during all hours of operation and at least one hour pre-opening and post-closing required
Valid state Driver's License required
Excellent communication skills
Motivates, coaches, and leads team members
Acts with integrity
keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun
Ability to gain control during stressful situations

Job Responsibility

Assists the Restaurant Manager with daily operations of the restaurant and supervises the team in their absence
Leads and coaches Restaurant Team Members and partners with the management team to maintain the Company and Brand operational standards
Provides excellent guest service in a fast and friendly manner
coaches and corrects team
Conducts second interviews for team members and shift leads
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Assigns shift duties to team members and follows up to ensure completion
Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
Coaches team members to follow guidelines for food preparation and production management
Cascades relevant information to team members and assists with new product training

What we offer

Unlimited tip pooling
Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts
Short-Term Disability
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program

Fulltime

Select Country

Five9 Administrator

Job Description

Job Responsibility

Requirements

Looking for more opportunities?