CrawlJobs Logo

Five9 Administrator

realign-llc.com Logo

Realign

Location Icon

Location:
United States

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

50.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are seeking an experienced Five9 Administrator to manage and support the Five9 cloud contact center platform. The ideal candidate will be responsible for system configuration, IVR design, user management, call routing, reporting, and CRM integrations to ensure seamless contact center operations.

Job Responsibility:

  • Configure and manage IVR, call flows, queues, and skills-based routing
  • Administer inbound/outbound campaigns
  • Manage users, roles, and security permissions
  • Develop real-time and historical reports and dashboards
  • Integrate Five9 with CRM and third-party applications
  • Troubleshoot telephony, routing, and system performance issues
  • Coordinate with business teams and Five9 support

Requirements:

  • Hands-on experience with Five9 VCC platform
  • Strong knowledge of IVR configuration and call routing
  • Experience with CRM integrations
  • Understanding of VoIP/SIP concepts
  • Reporting and analytics expertise
  • 7+ Years of experience

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Remote work
Icon
Realign - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Five9 Administrator

Senior IT Systems Administrator

This is a Contract to permanent position, offering an exciting opportunity to su...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience in IT systems administration or a related field
  • Proficiency in tools such as Slack, Rippling, Google Workspace, Freshservice, and Azure Sentinel
  • Familiarity with Airtable, HubSpot, Confluence, Figma, and Five9 platforms
  • Strong troubleshooting and problem-solving skills for both hardware and software issues
  • Demonstrated ability to manage endpoint security operations and SaaS services effectively
  • Experience in vendor management and IT inventory oversight
  • Solid understanding of network administration and optimization, including Ubiquiti systems
  • Excellent communication skills and ability to collaborate across teams
Job Responsibility
Job Responsibility
  • Manage and maintain SaaS services, endpoint security, vendor relationships, and IT inventory to ensure smooth day-to-day operations
  • Oversee technical support for end-users, addressing issues promptly to maximize productivity
  • Lead hardware and software deployment, troubleshooting, and maintenance efforts
  • Collaborate with People Operations to streamline onboarding and offboarding processes, including equipment provisioning through Rippling
  • Administer and optimize office networks, ensuring robust connectivity and reliability using Ubiquiti
  • Support Google Workspace operations, maintaining functionality and resolving issues as needed
  • Work closely with internal development teams to provide technical assistance for proprietary applications
  • Implement security best practices across IT systems and networks to safeguard organizational data
  • Ensure the functionality of Google Meet and AV equipment within conference rooms to support uninterrupted meetings
  • Standardize processes and establish operational best practices to improve transparency, speed, and quality
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Manager, Contact Center Operations

Under the direction of the Director of Contact Center Operations, the Manager, C...
Location
Location
United States , Denver
Salary
Salary:
86800.00 - 112900.00 USD / Year
innovage.com Logo
InnovAge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of Arts / Sciences in Business Administration, Communications, or related field, comparable experience may be considered
  • 8+ years of experience in contact center operations, preferably in a regulated industry
  • 5+ years in a supervisory or management role overseeing multi-site teams
  • Demonstrated success in improving operational performance and customer satisfaction
  • Experience with contact center platforms (e.g., Five9 and EPIC) and CRM systems
  • Strong understanding of contact center metrics, workforce management, and compliance standards
  • Excellent communication, coaching, and stakeholder management skills
Job Responsibility
Job Responsibility
  • Oversee daily operations across multiple contact centers, ensuring consistent execution of service standards and KPIs
  • Develop and manage staffing schedules to meet contact volume demands and customer satisfaction goals
  • Implement alternative staffing models as needed, balancing budget constraints and performance metrics
  • Monitor adherence to contact handling protocols, documentation standards, and escalation procedures
  • Supervise inbound and outbound contact activities, ensuring timely and accurate resolution
  • Partner with cross-functional teams to align contact center operations with broader organizational goals
  • Identify and resolve operational inefficiencies through workflow enhancements and technology optimization
  • Lead onboarding, training, and cross-training initiatives for new and existing staff
  • Maintain accurate records of training, performance metrics, and compliance documentation
  • Ensure all required education and certifications are completed via internal LMS platforms
What we offer
What we offer
  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
  • 401(k) plan with company match
  • Fulltime
Read More
Arrow Right

Delivery Consultant - Connect and Lex

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...
Location
Location
United States , Austin
Salary
Salary:
131300.00 - 177600.00 USD / Year
amazon.de Logo
Amazon Pforzheim GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
  • 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
  • 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
  • 2+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)
Job Responsibility
Job Responsibility
  • Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
  • Providing technical guidance and troubleshooting support throughout project delivery
  • Collaborating with stakeholders to gather requirements and propose effective migration strategies
  • Acting as a trusted advisor to customers on industry trends and emerging technologies
  • Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
What we offer
What we offer
  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • sign-on payments
  • restricted stock units (RSUs)
Read More
Arrow Right

Patient Support Specialist

The Patient Support Specialist, under the direction of the Supervisor, is respon...
Location
Location
United States , Whippany
Salary
Salary:
19.00 USD / Hour
ConnectiveRx
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Call Center operating metrics and performance management experience (a plus)
  • Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
  • Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
  • Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
  • Fluent in English/Spanish (a plus)
  • 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
  • Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
  • Communication skills: ability to convey information in easy-to-understand language
  • Customer Focus
  • high level of empathy and emotional intelligence
Job Responsibility
Job Responsibility
  • Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds
  • Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence
  • Based on volume, may also process claims and/or may answer phones
  • Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues
  • Performs other assignments as needed
  • May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing)
What we offer
What we offer
  • Immerse yourself in an excellent company culture with fun events and volunteer opportunities
  • Enjoy competitive benefits, including medical, dental, vision, and more
  • Please take advantage of our 401k package with a dollar-for-dollar match-up
  • Generous PTO and paid holiday days are offered
  • Embrace opportunities for professional and personal growth in our team-oriented atmosphere
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Drexel Hill
Salary
Salary:
Not provided
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
  • Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
  • Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • and other resources, based on eligibility
  • Fulltime
Read More
Arrow Right
New

Mri Technologist

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of a two year approved School of Radiologic Technology
  • Valid state radiology registration as required by state law
  • Registry by the American Registry of Radiologic Technology.
Job Responsibility
Job Responsibility
  • MRI technologists utilize their knowledge of anatomy, physiology and the principles of MRI to safely and efficiently operate MRI scanners, assisting in the diagnosis of disease and injury.
  • Ensure the safety of patients, staff and visitors who come in contact with the powerful magnetic field of a MRI scanner.
  • Position patients and coils on a table that slides inside the MRI scanner.
  • Inject contrast media as required.
  • Set appropriate technical parameters, operate MRI scanners and related equipment, and observe image data on computer monitors during scans.
  • Be familiar with the differences from a normal image and an abnormal image.
  • Recognize and respond to life threatening situations.
  • Assure compliance with federal, state, and local technical and professional regulations and accepted practiced guidelines.
  • Delivers quality, cost effective patient care in a professional manner.
  • Works effectively to maintain an environment of excellence, which is patient focused, providing timely, compassionate, quality patient care.
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Oakville
Salary
Salary:
18.94 - 28.94 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus
  • Customer Service Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
  • Physical Demands
  • Visual Acuity
  • High School diploma or equivalent preferred but not required.
Job Responsibility
Job Responsibility
  • manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions
  • provide caring service that exceeds customer expectations
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Cath Lab Registered Nurse

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Denville
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active RN License
  • Degree from accredited nursing program
  • BLS & ACLS Certifications
  • Eighteen months of recent experience in an Acute Care Cath Lab setting
Job Responsibility
Job Responsibility
  • The Cardiac Cath Lab RN performs angioplasties, implants pacemakers and diagnoses cardiac conditions with an invasive catheterization procedure
  • Administer care for heart disease and heart attack patients by obtaining visual diagnostics of the arteries of the heart
  • Identify blockages, assisting the physician during procedures, and monitoring the patient’s status at other times
  • Administer interventional procedures like cardiac catheterizations, angioplasties, pacemaker and/or defibrillator implantation, and related interventional or diagnostic procedures
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
Read More
Arrow Right