Five9 Administrator Job at Realign

Real Time Analyst

Real Time Analyst/Intraday Specialist

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

May 01, 2026

Requirements

Monitor real-time ACD reports and dashboards
Manage skilling profiles within Five9 Administrator
Administer intraday schedule changes
Make recommendations to leaders to increase occupancy or service levels
Communicate identified risks to leadership and team members
Complete assigned helpdesk tickets within established SLA
Report contact center and agent performance to team leaders
Assist planning analyst when necessary
Experience preferred or any Five9 ACD/IVR/Dialer (application tool) – international -us out bond dialer (kind of voice process)
Experience in contact center and outbound dialer management

Fulltime

Senior IT Systems Administrator

This is a Contract to permanent position, offering an exciting opportunity to su...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in IT systems administration or a related field
Proficiency in tools such as Slack, Rippling, Google Workspace, Freshservice, and Azure Sentinel
Familiarity with Airtable, HubSpot, Confluence, Figma, and Five9 platforms
Strong troubleshooting and problem-solving skills for both hardware and software issues
Demonstrated ability to manage endpoint security operations and SaaS services effectively
Experience in vendor management and IT inventory oversight
Solid understanding of network administration and optimization, including Ubiquiti systems
Excellent communication skills and ability to collaborate across teams

Job Responsibility

Manage and maintain SaaS services, endpoint security, vendor relationships, and IT inventory to ensure smooth day-to-day operations
Oversee technical support for end-users, addressing issues promptly to maximize productivity
Lead hardware and software deployment, troubleshooting, and maintenance efforts
Collaborate with People Operations to streamline onboarding and offboarding processes, including equipment provisioning through Rippling
Administer and optimize office networks, ensuring robust connectivity and reliability using Ubiquiti
Support Google Workspace operations, maintaining functionality and resolving issues as needed
Work closely with internal development teams to provide technical assistance for proprietary applications
Implement security best practices across IT systems and networks to safeguard organizational data
Ensure the functionality of Google Meet and AV equipment within conference rooms to support uninterrupted meetings
Standardize processes and establish operational best practices to improve transparency, speed, and quality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Manager, Contact Center Operations

Under the direction of the Director of Contact Center Operations, the Manager, C...

Location

United States , Denver

Salary:

86800.00 - 112900.00 USD / Year

InnovAge

Expiration Date

Until further notice

Requirements

Bachelor of Arts / Sciences in Business Administration, Communications, or related field, comparable experience may be considered
8+ years of experience in contact center operations, preferably in a regulated industry
5+ years in a supervisory or management role overseeing multi-site teams
Demonstrated success in improving operational performance and customer satisfaction
Experience with contact center platforms (e.g., Five9 and EPIC) and CRM systems
Strong understanding of contact center metrics, workforce management, and compliance standards
Excellent communication, coaching, and stakeholder management skills

Job Responsibility

Oversee daily operations across multiple contact centers, ensuring consistent execution of service standards and KPIs
Develop and manage staffing schedules to meet contact volume demands and customer satisfaction goals
Implement alternative staffing models as needed, balancing budget constraints and performance metrics
Monitor adherence to contact handling protocols, documentation standards, and escalation procedures
Supervise inbound and outbound contact activities, ensuring timely and accurate resolution
Partner with cross-functional teams to align contact center operations with broader organizational goals
Identify and resolve operational inefficiencies through workflow enhancements and technology optimization
Lead onboarding, training, and cross-training initiatives for new and existing staff
Maintain accurate records of training, performance metrics, and compliance documentation
Ensure all required education and certifications are completed via internal LMS platforms

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays
401(k) plan with company match

Fulltime

Patient Support Specialist

The Patient Support Specialist, under the direction of the Supervisor, is respon...

Location

United States , Whippany

Salary:

20.90 USD / Hour

ConnectiveRx

Expiration Date

Until further notice

Requirements

Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus)
1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Communication skills: ability to convey information in easy-to-understand language. Actively listens
Uses writing effectively to create documents, Uses correct spelling, grammar, and punctuation
Customer Focus

Job Responsibility

Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones
Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues
Performs other assignments as needed
May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing)

What we offer

Immerse yourself in an excellent company culture with fun events and volunteer opportunities
Enjoy competitive benefits, including medical, dental, vision, and more
Please take advantage of our 401k package with a dollar-for-dollar match-up
Generous PTO and paid holiday days are offered
Embrace opportunities for professional and personal growth in our team-oriented atmosphere

Patient Support Specialist

The Patient Support Specialist, under the direction of the Supervisor, is respon...

Location

United States , Whippany

Salary:

19.00 USD / Hour

ConnectiveRx

Expiration Date

Until further notice

Requirements

Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
Fluent in English/Spanish (a plus)
1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred
Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Communication skills: ability to convey information in easy-to-understand language
Customer Focus
high level of empathy and emotional intelligence

Job Responsibility

Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds
Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence
Based on volume, may also process claims and/or may answer phones
Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues
Performs other assignments as needed
May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing)

What we offer

Immerse yourself in an excellent company culture with fun events and volunteer opportunities
Enjoy competitive benefits, including medical, dental, vision, and more
Please take advantage of our 401k package with a dollar-for-dollar match-up
Generous PTO and paid holiday days are offered
Embrace opportunities for professional and personal growth in our team-oriented atmosphere

Fulltime

New

Senior Clinical Data Science Programmer

ICON plc is a world-leading healthcare intelligence and clinical research organi...

Location

Mexico , Mexico City

Salary:

Not provided

iconplc

Expiration Date

Until further notice

Requirements

Advanced degree in a relevant field such as computer science, statistics, or life sciences
Extensive experience in programming for clinical trials, with proficiency in languages such as SAS, R, or Python
Strong problem-solving skills and the ability to work collaboratively in a fast-paced, cross-functional environment
Excellent attention to detail and organizational skills, with a commitment to delivering high-quality results
Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and influence outcomes

Job Responsibility

Developing, validating, and maintaining programming solutions for data analysis and reporting in clinical trials
Collaborating with clinical data scientists and biostatisticians to ensure the integration of programming solutions into the overall data management process
Overseeing the generation of statistical datasets, tables, listings, and figures to support regulatory submissions and study reports
Providing guidance on programming best practices, coding standards, and data quality control measures
Staying updated on advancements in programming languages and data management tools to enhance operational efficiencies

What we offer

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

New

Physical Therapy Aide

Join a collaborative team dedicated to delivering exceptional patient care as a ...

Location

United States , Alabaster

Salary:

Not provided

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

High School diploma
Must be 18+ years
Healthcare and/or customer service experience

Job Responsibility

Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time
Promote an efficient patient intake and registration process and assist clinicians with timely scheduling
Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms
Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment
Monitor patient progress and provide feedback the therapy team
Assist patients in performing exercises and support their prescribed home exercise programs

What we offer

Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days”
Medical, Dental & Vision Coverage: Flexible plan options
401(k) Match: Competitive employer matching
Childcare Tuition Assistance: Discounted rates
Health Savings & Flexible Spending Accounts: Tax-saving options
Short- & Long-Term Disability: 100% employer paid income protection plans
Life Insurance: Employer-paid and voluntary options
Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs
Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access
Corporate Discounts: Exclusive deals for employees

Fulltime

New

Principal Systems Safety Engineer

Developing and implementing safety strategies, conducting hazard analyses, and p...

Location

United States , Phoenix

Salary:

Not provided

Real Time Consulting

Expiration Date

Until further notice

Requirements

Bachelor's of Science degree in Engineering Discipline
6+ years’ experience with Commercial Avionics Systems
Experience using guidance provided in SAE/ARP 4761 and SAE/ARP 4754A
Knowledge of the FHA-FDAL-IDAL Analysis process per ARP4754A
Knowledge of Systems Development Lifecycle
Ability to review System Level Design and Requirements to Satisfy Architectural Safety Decisions in support of top-level analysis
Experience performing Fault Tree Analysis, FMEA, Common Mode Analysis, and Fault Hazard Assessment
Strong written and verbal communication skills
Good interpersonal skills
Ability to quickly analyze, incorporate, and apply new information and concepts

Job Responsibility

Develop and implement System Safety strategies for avionics applications
Conduct hazard analyses and risk assessments
Development and analysis of fault trees
Provide guidance on safety regulations and standards to meet system certifications
Collaborate with cross-functional teams to ensure safety requirements are met
Participate in safety reviews and audits with customers and aviation authorities

Five9 Administrator

Realign

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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