Fitter/Alterations

• Work as part of a team, focused on creating a memorable customer experience and ensuring that communication is open and clear
• Carry out accurate fittings, by taking note of garment construction and fabric type and being aware of any alteration limitations these may cause
• Be inspired by the brands, and keep knowledge of services / prices etc up to date to ensure good customer service
• Manage customer feedback, handle customer complaints effectively whilst knowing when to refer them to a manager if necessary
• Take pride in ensuring standards are adhered to everyday, keeping all workstations clean and tidy
• Understand and follow health, safety and security procedures
• Assist in the development of the alteration service to ensure it is utilising leading-edge processes to maintain service levels and expectations of the brand
• Communicate openly with customers throughout the fitting process
• giving them a clear understanding of the work that will be undertaken, to avoid potential refunds

• Excellent customer service and interpersonal skills
• possess strong technical sewing skills
• be team orientated
• be resilient and adaptable

Competitive plus benefits