Fitness Manager

• Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff
• Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals
• Ensure that client retention standards are met to ensure revenue growth
• Meet and exceed all fitness revenue and sales targets
• Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours
• Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients
• Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement
• Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients
• Continuously recruit, interview and hire personal trainers and small group trainers to meet fitness equation needs of the club
• Train and onboard new fitness coaches following company guidelines and protocols
• Provide training and development to ensure all trainers successfully pass CCS evaluations
• Perform session quality reviews for personal trainers to provide feedback on personal training sessions
• Foster an environment of continuous development for coaches by hosting monthly trainer meetings and utilizing tools such as Club Connect
• Train all sales team staff to understand all fitness offerings and the benefits of working with a coach through the four pillars of fitness
• Ensure all new clients meet activation, completion and resign company standards
• Assign new clients appropriately assigned to trainers and activated
• Regularly audit active client lists to ensure clients are actively using session inventory and engaged with their fitness program
• Conduct weekly one on ones and monthly Trainer Business Plans with all personal trainers
• Review all trainer schedules to update sessions, availability and set productive non session hours activities for all fitness staff
• Audit time and labor management
• Audit and provide feedback on client folders
• May service personal training sessions, or teach group training classes where there is business need, not to exceed 5% of weekly hours worked
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality
• Ensure all sessions are properly consumed managing session escalations
• Oversee payment processing and refund management
• Acts as manager-on-duty at times to support resolution of member concerns
• Complete other duties as assigned

• High School Diploma or GED required, Bachelor's degree preferred
• National Certification (One or more of the following certifications): American College of Sports Medicine (ACSM) Certified Personal Trainer, Health Fitness Specialist, Clinical Exercise Specialist, Clinical Exercise Physiologist, Cancer Exercise Trainer, Certified Inclusive Fitness Trainer
• American Council on Exercise (ACE) Personal Trainer Certification, Lifestyle & Weight Management Consultant Certification, Advanced Health and Fitness Specialist
• The Cooper Institute Personal Trainer Certification
• International Fitness Professionals Association (IFPA) Personal Fitness Trainer Certification, Advanced Personal Fitness Trainer, Master Personal Fitness Trainer
• National Academy of Sports Medicine (NASM) Certified Personal Trainer
• National Council on Strength and Fitness (NCSF) Personal Trainer Certification
• National Exercise and Sports Trainers Association (NESTA) Personal Fitness Trainer Certification
• National Federation of Professional Trainers (NFPT) Personal Trainer Certification
• National Strength and Conditioning Association (NSCA) Certified Personal Trainer, Certified Strength and Conditional Specialist
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component
• Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)
• Strong background in sales, driving revenue and leading a team
• Strong understanding of human movement, exercise science and fitness programming
• Excellent interpersonal and communication skills
• Desire and passion to help people accomplish their fitness goals to live healthier, happier lives
• Ability to provide consistent constructive feedback and coaching to team members
• Foster a culture of growth and accountability within the club
• Ability to collaborate and communicate with a broad range of team members and departments
• Must be able to lift 50 lbs.
• Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking
• Availability to travel 10% of the time to attend training and meetings

Group Fitness certification (AFAA, ISSA, Les Mills, Zumba, etc.)

• Paid time off
• Medical and dental coverage
• 401k with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups
• Basic Group Live and AD&D Insurance ($10,000)
• Employee Assistance Program (EAP)
• For 30+ hours per week: Medical/Dental/Vision Benefits, Paid Time Off, Sickness Benefits