Fitness Manager

• Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff
• Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals
• Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards
• Ensure that client retention standards are met to ensure revenue growth
• Meet and exceed all fitness revenue and sales targets
• Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours
• Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients
• Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement
• Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients
• Continuously recruit, interview and hire personal trainers and small group trainers to meet fitness equation needs of the club and ensure all clients are properly serviced
• Train and onboard new fitness coaches following company guidelines and protocols ensuring all coaches meet their session ramp milestones and productivity standards
• Provide training and development to ensure all trainers successfully pass CCS evaluations
• Perform session quality reviews for personal trainers to provide feedback on personal training sessions ensuring clients have exceptional experiences with the fitness team
• Foster an environment of continuous development for coaches by hosting monthly trainer meetings and utilizing tools such as Club Connect
• Train all sales team staff to understand all fitness offerings and the benefits of working with a coach through the four pillars of fitness
• Ensure all new clients meet activation, completion and resign company standards
• Assign new clients are appropriately assigned to trainers and activated
• Regularly audit active client lists to ensure clients are actively using session inventory and engaged with their fitness program
• Conduct weekly one on ones and monthly Trainer Business Plans with all personal trainers to ensure trainers are meetings their sessions, sales, revenue, resign and productivity requirements
• Review all trainer schedules to update sessions, availability and set productive non session hours activities for all fitness staff
• Audit time and labor management
• Audit and provide feedback on client folders (Including measurement logs, workout logs, Personal Workout Planners to ensure client service expectations are met
• May service personal training sessions, or teach group training classes where there is business need. Not to exceed 5% of weekly hours worked
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Oversee payment processing and refund management
• Acts as manager-on-duty at times to support resolution of member concerns
• Complete other duties as assigned

• High School Diploma or GED required, Bachelor's degree preferred
• National Certification (One or more of the following certifications) American College of Sports Medicine (ACSM) Certified Personal Trainer, Health Fitness Specialist, Clinical Exercise Specialist, Clinical Exercise Physiologist, Cancer Exercise Trainer, Certified Inclusive Fitness Trainer
• American Council on Exercise (ACE) Personal Trainer Certification, Lifestyle & Weight Management Consultant Certification, Advanced Health and Fitness Specialist
• The Cooper Institute Personal Trainer Certification
• International Fitness Professionals Association (IFPA) Personal Fitness Trainer Certification, Advanced Personal Fitness Trainer, Master Personal Fitness Trainer
• National Academy of Sports Medicine (NASM) Certified Personal Trainer
• National Council on Strength and Fitness (NCSF) Personal Trainer Certification
• National Exercise and Sports Trainers Association (NESTA) Personal Fitness Trainer Certification
• National Federation of Professional Trainers (NFPT) Personal Trainer Certification
• National Strength and Conditioning Association (NSCA) Certified Personal Trainer, Certified Strength and Conditional Specialist
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization with live component
• Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)
• Must be able to lift 50 lbs.
• Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking
• Availability to travel 10% of the time to attend training and meetings

Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)

• paid time off
• medical and dental coverage
• 401k with match for qualifying positions
• free gym membership
• discounts on products and personal training
• Employee Assistance Program (EAP)
• Basic Group Live and AD&D Insurance ($10,000)
• 401k Savings and Investment Plan
• Sickness Benefits