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Primary Responsibilities: To plan, organize, direct and co-ordinate all activities achieving maximum guest satisfaction by providing the required high standard of quality service and presentation. To ensure frequent rounds to be taken in the Spa, fitness Centre and the swimming pool area to ensure service standards are maintained and the feedback is continuously shared with the Wellness manager. To be efficient and diplomatic in dealing with situations involving any aspect where image or reputation of the company/ hotel is represented. Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded. Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management: Assists in maintaining a comprehensive, current and guest focused set of Training standards and procedures and take the feedback about the same with well ness manger before implementing. Ensures training needs analysis of Recreation staff is carried out and training programs are designed and implemented to meet the guest needs. Regularly communicates with all colleagues and maintains good relations. Operational Management: Co-ordinate the maintenance of all recreational facilities and equipment. Coordinate the delivery of all recreational guest services. Ensure that the outlet is ready to operate smoothly at advertised time, with all area and equipment being functional. Responsible for the safety of all guest services. Assist with the development of new products and services.
Job Responsibility:
To plan, organize, direct and co-ordinate all activities achieving maximum guest satisfaction by providing the required high standard of quality service and presentation
To ensure frequent rounds to be taken in the Spa, fitness Centre and the swimming pool area to ensure service standards are maintained and the feedback is continuously shared with the Wellness manager
To be efficient and diplomatic in dealing with situations involving any aspect where image or reputation of the company/ hotel is represented
Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded
Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
Assists in maintaining a comprehensive, current and guest focused set of Training standards and procedures and take the feedback about the same with well ness manger before implementing
Ensures training needs analysis of Recreation staff is carried out and training programs are designed and implemented to meet the guest needs
Regularly communicates with all colleagues and maintains good relations
Co-ordinate the maintenance of all recreational facilities and equipment
Coordinate the delivery of all recreational guest services
Ensure that the outlet is ready to operate smoothly at advertised time, with all area and equipment being functional
Responsible for the safety of all guest services
Assist with the development of new products and services
Requirements:
Diploma in Tourism / Hospitality Management / Any Degree
Minimum 1-2 years of relevant experience
Excellent reading, writing and oral proficiency in English language
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Nice to have:
Ability to speak other languages and basic understanding of local languages will be an advantage