Fitness Center/Membership Coordinator Job at KemperSports (Shelby Township)

Job Description

The Fitness Center Coordinator is responsible for overseeing the daily operations, staff management, member services, and financial performance of the fitness facility. This role ensures the center provides a safe, clean, welcoming, and motivating environment that supports members in achieving their health and wellness goals.

Job Responsibility

Oversee day-to-day operations of the fitness center, ensuring a safe, efficient, and member-friendly environment
Monitor equipment functionality, coordinate maintenance and repairs, and ensure cleanliness and compliance with health/safety regulations
Develop and enforce policies and procedures for staff, members, and guests
Recruit, train, schedule, and supervise fitness staff, including trainers, group exercise instructors, and front desk personnel
Provide leadership, performance evaluations, and ongoing professional development
Foster a positive, team-oriented culture with a focus on customer service and member engagement
Ensure excellent customer service and handle member concerns or complaints promptly
Develop and promote programs, classes, and events to enhance member experience
Implement strategies to retain current members and grow new memberships
Manage budgets, track revenues and expenses, and report on financial performance
Oversee membership sales, billing, and point-of-sale transactions
Develop and execute marketing campaigns, community outreach, and partnerships to drive growth
Plan and schedule group fitness classes, personal training programs, and wellness initiatives
Monitor program success and make adjustments to meet member needs and market trends
Stay current with industry standards, trends, and certifications

Requirements

Bachelor’s degree in Exercise Science, Recreation, Business Administration, or related field (preferred)
Minimum 3–5 years of fitness center, recreation, or health club management experience
CPR/AED and First Aid certification required
fitness certifications (ACE, NASM, ACSM, etc.) preferred
Strong leadership, organizational, and communication skills
Ability to manage budgets, analyze data, and achieve business targets
Customer service mindset with conflict resolution and problem-solving skills

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Fitness Center/Membership Coordinator

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